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- Tasks: Build strong relationships with clients and ensure they get the most out of our product.
- Company: Join a mission-driven team at iov42, focused on sustainability and data sharing.
- Benefits: Enjoy competitive salary, generous leave, health insurance, and remote work flexibility.
- Other info: Be part of a diverse team across Europe, with excellent growth opportunities.
- Why this job: Make a real impact in combating deforestation and promoting sustainable practices.
- Qualifications: 4+ years in Customer Success, preferably in SaaS and sustainability sectors.
The predicted salary is between 50000 - 60000 £ per year.
About iov42: Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.
Overview: As we expand, we’re continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you’ll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you’ll act as both a trusted partner to your clients and the internal voice of the customer.
We’re a small team located throughout Europe; however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative.
Key Responsibilities:
- Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients’ supply chain.
- Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts…).
- Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes…).
About you:
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space.
- Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities.
- Clear verbal and written communicator, English business fluency essential.
- Fluency in other languages would be a great plus, particularly Mandarin, Portuguese, German, French and Dutch.
- Excellent presentation skills, capable of commanding advanced discussions with the client’s C-Suite and other stakeholders in a confident, credible and engaging manner.
- Good commercial acumen and customer-first attitude.
- Highly organised with great attention to detail.
- Self-motivated, proactive, pragmatic and curious about learning and solving problems.
- Experience working with customer success and/or client engagement tools.
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering.
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
Benefits:
- A competitive salary.
- 25 days paid leave plus paid public holidays.
- An enhanced pension scheme.
- Life and health insurance.
- The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office.
- A technical challenge on a project that can make a difference.
Customer Success Manager in City of London employer: Interu - built by iov42
Contact Detail:
Interu - built by iov42 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at iov42 or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success. You never know, they might even refer you!
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Since iov42 is all about sustainability and transparency, think of examples from your past that showcase your passion for these areas. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to engage with various stakeholders. Role-play common scenarios with a friend or use online resources to refine your pitch and responses. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team. Let’s get you that dream job!
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and any relevant projects that showcase your skills in managing global accounts and driving customer satisfaction.
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Consider including examples of how you've effectively communicated with stakeholders or resolved client issues in the past.
Highlight Your Passion for Sustainability: We love candidates who share our passion for environmental and sustainability issues. Make sure to mention any relevant experiences or interests that align with our mission at Interu, as it shows you're a great fit for our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at Interu - built by iov42
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Interu and its impact on sustainable supply chain management. Familiarise yourself with how the product works and be ready to discuss its features and benefits, especially in relation to combating deforestation.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or driven user adoption. Highlight your experience in coordinating multiple projects and how you’ve added value to clients, particularly in the SaaS industry.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Since you'll be interacting with C-level stakeholders, ensure you can present ideas in a confident and engaging manner that resonates with their needs.
✨Demonstrate Your Passion for Sustainability
Express your genuine interest in environmental issues and sustainability during the interview. Share any relevant experiences or initiatives you've been involved in, as this aligns with the ethos of iov42 and will show that you're mission-driven.