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- Tasks: Engage with customers and support sales teams while managing inquiries and bookings.
- Company: Intertron Mobile is a fast-growing business known for enhancing customer journeys for big brands.
- Benefits: Enjoy hybrid working, 24 days holiday, gym discounts, and paid charity days.
- Why this job: Be part of a high-performing team that values collaboration and customer satisfaction.
- Qualifications: Previous experience in customer service or administration is essential; strong communication skills are a must.
- Other info: Located in Harrogate, this role offers professional development opportunities in a dynamic industry.
The predicted salary is between 22000 - 29000 £ per year.
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- Hybrid Working available after probation (3 days in-office per week)
- 24 Days Holiday + Bank Holidays
- Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
- Ongoing Professional Development
- Based in Harrogate
- £25,750 per annum
- Hybrid Working available after probation (3 days in-office per week)
- 24 Days Holiday + Bank Holidays
- Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
- Ongoing Professional Development
Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance to Harrogate. Please note that our client cannot offer visa sponsorship.
THE OPPORTUNITY
Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are searching for an individual to fill a role that sits at the heart of business operations. It\’s an opening for someone who enjoys customer engagement, values collaboration and takes pride in delivering high standards of administration on behalf of internal teams, customers, and partner networks. You will play a pivotal role in supporting the company\’s commercial sales function whilst building strong relationships and enhancing customer experiences.
This is more than an administrative role, you\’ll become a critical part of a high performing team, ensuring operations run smoothly and customers feel supported throughout their journey.
Your Key Responsibilities Will Include
- Acting as a first point of contact for incoming enquiries from customers, retailers, and corporate partners, providing accurate and timely responses.
- Providing support to corporate and public sector teams.
- Scheduling demonstration vehicles on behalf of our client\’s retailers and corporate sales team.
- Create and issue bespoke vehicle quotes for SME clients, tailored to their business needs.
- Coordinate test drive bookings with local retailers, acting as a reliable liaison between the customer and sales network.
- Support the planning and delivery of business events and retailer meetings, managing attendee lists, RSVPs, and logistical details.
- Accurately update and maintain customer records using Salesforce CRM.
- Providing consistent administrative support to the wider sales team.
Skills And Experience
- Hands-on, adaptable, and takes ownership of their work.
- Excellent verbal and written communication skills, confident when speaking with stakeholders at all levels.
- Can demonstrate previous experience in a customer service or administration role within a fast-paced environment.
- Possesses effective organisational skills, with the ability to manage multiple priorities and deadlines.
- Exceptional attention to detail skills with strong admin and process-following skills.
- Comfortable using digital tools and CRMs (Salesforce experience is a plus).
This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com..
Thank you for taking an interest in the role advertised. We\’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Support Administrator employer: Intertron Mobile
Contact Detail:
Intertron Mobile Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with Salesforce CRM, as it's mentioned in the job description. If you have experience with it, be ready to discuss specific examples of how you've used it effectively in previous roles.
✨Tip Number 2
Highlight your customer service skills by preparing anecdotes that showcase your ability to handle inquiries and resolve issues efficiently. This will demonstrate your readiness for the role's responsibilities.
✨Tip Number 3
Research Intertron Mobile and their approach to customer engagement. Understanding their values and how they support their clients can help you tailor your conversations during interviews.
✨Tip Number 4
Practice your communication skills, especially in a professional context. Being confident and articulate when discussing your experiences will make a strong impression on the hiring team.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer engagement', 'administrative support', and 'Salesforce CRM' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to manage multiple priorities. Mention specific examples of how you've successfully handled customer inquiries or administrative tasks in previous roles.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as excellent communication, organisational abilities, and attention to detail. Provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Support Administrator.
How to prepare for a job interview at Intertron Mobile
✨Research the Company
Before your interview, take some time to learn about Intertron Mobile. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
As a Customer Support Administrator, you'll be dealing with various customer inquiries. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss these during the interview.
✨Showcase Your Organisational Skills
The role requires effective organisational skills. Prepare to discuss how you manage multiple tasks and deadlines. You might even want to share specific tools or methods you use to stay organised, especially if you have experience with CRMs like Salesforce.
✨Ask Insightful Questions
At the end of the interview, make sure to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, ongoing professional development opportunities, or how success is measured in the position.
