Customer Experience Advisor

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• £26,750 – £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

• Harrogate Based
• £26,750 – £28,750 per annum, dependent on experience
• Hybrid Working available after probation (3 days in-office per week)
• 24 Days Holiday + Bank Holidays
• Excellent Benefits Package – Discounted Gym Membership, Two Fully Paid Charity/Volunteering Days Per Year, Employee Wellbeing Support + More
• Ongoing Professional Development

Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance to Harrogate. Please note that our client cannot offer visa sponsorship.

THE OPPORTUNITY

Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team.

The successful candidates will have a genuine ability to connect with customers and will be responsible for dealing with and responding to inbound enquiries, with the aim of triaging to the appropriate team.

Responsibilities

This is an evolving role so the responsibilities may increase or decrease in line with business needs, however your key responsibilities will include:

• Responding to all incoming automotive enquiries to qualify leads, establish requirements and progress to the appropriate team (internal or external) if appropriate.
• Appropriately representing the client you\’re assigned to in all customer-facing communication.
• Building authentic connections with customers, through genuine conversations.
• Logging all communications and outcomes accurately on the CRM system (Salesforce).
• Organising vehicle demonstrations with the relevant automotive retailer when necessary.

Skills And Experience

• Experience in a customer-facing role preferably within a telephone-based
• Confident communicator with a strong and engaging phone presence.
• Resilient and self-motivated.
• Strong attention to detail with solid admin and process-following skills.
• A forward-thinking and proactive attitude, with a drive to further develop your career.
• Naturally curious and can demonstrate an ability to build strong rapport with customers in this way.

This role offers a unique opportunity for an individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within an ethical and growing business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Matt Pallister on the number listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We\’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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