At a Glance
- Tasks: Manage customer enquiries and support internal teams in a dynamic environment.
- Company: Join a collaborative team focused on delivering high-quality customer service.
- Benefits: Career development opportunities, access to an on-site gym, and attractive outdoor spaces.
- Other info: Flexible work environment with strong support for personal growth.
- Why this job: Build your customer service skills while making a real impact in a technical setting.
- Qualifications: Good IT skills, previous customer service experience, and a positive attitude.
The predicted salary is between 25000 - 30000 € per year.
As a Customer Service Representative, you’ll be organised, proactive and confident managing a varied workload. You’ll enjoy working in a collaborative environment and take pride in delivering a professional and efficient service to customers. You’ll be comfortable balancing multiple priorities, communicating clearly with different stakeholders, and taking ownership of your work to ensure tasks are completed accurately and on time.
Required skills and experience
- Good IT literacy skills, with experience using CRM or similar systems
- Previous experience in a customer service and/or sales support environment
- A positive and motivated approach, with a willingness to learn and develop
- Able to take ownership of your work, demonstrating professionalism and accountability
- Flexible and resilient, with the ability to adapt to changing priorities
- Strong organisational skills with good attention to detail
- Experience within a regulated, technical or UKAS-accredited laboratory environment is beneficial, but not essential
About the opportunity
This role would suit someone looking to build on their customer service experience within a more structured, technical environment. You’ll play a central role in supporting customers and internal teams, ensuring enquiries are handled efficiently and work is delivered to a high standard. You’ll be trusted to manage your own workload, while receiving training and support to develop your technical knowledge over time.
Key activities
- Handling inbound and outbound client enquiries via telephone and email, including technical and production-related queries
- Checking and validating client-submitted data and samples against required standards
- Supporting customers with report queries, including explaining technical information clearly
- Completing all tasks accurately and within agreed timelines
- Setting up and maintaining client accounts on internal systems
- Supporting investigations into service or collection-related queries
- Selecting appropriate tests, completing final checks and issuing reports (full training provided)
- Ensuring all work meets customer requirements, quality standards and company procedures
- Communicating clearly and professionally with both customers and colleagues
- Working with internal and external stakeholders to ensure smooth delivery of services
- Building strong working relationships to support effective collaboration
- Supporting multiple teams to ensure work is delivered to a high standard and within agreed timescales
What we offer
- Development and career opportunities around the globe
- Working in a highly motivated team and dynamic working environment
- Access to an on-site gym
- Attractive outdoor spaces to enjoy during breaks
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Customer Service Representative in Wilton employer: Intertek
Join a dynamic and collaborative team as a Customer Service Representative, where your proactive approach and organisational skills will be valued. With opportunities for professional development and a supportive work culture, you’ll thrive in a structured environment that prioritises customer satisfaction. Enjoy unique benefits such as access to an on-site gym and attractive outdoor spaces, making this role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Wilton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling client enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities in the past. This will demonstrate your ability to handle the varied workload expected in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Customer Service Representative in Wilton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any skills that match the job description, like IT literacy and organisational skills.
Show Off Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Keep your language professional yet approachable, just like you would when speaking to a customer.
Highlight Your Proactivity:We love candidates who take ownership of their work! Share examples in your application where you've gone above and beyond to solve a problem or improve a process. This shows us you're proactive and ready to tackle challenges.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Intertek
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand the role of a Customer Service Representative and be ready to discuss how your previous experience aligns with the job description. This shows you’re proactive and genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your IT literacy and experience with CRM systems. Be ready to discuss how you've handled customer queries in the past, especially in a technical or regulated environment. This will demonstrate your ability to manage a varied workload effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves communicating with different stakeholders, being able to explain complex information simply will set you apart. Consider doing mock interviews to refine your communication skills.
✨Emphasise Flexibility and Resilience
Be prepared to discuss how you’ve adapted to changing priorities in previous roles. Share specific instances where you’ve taken ownership of your work and maintained professionalism under pressure. This will show that you can thrive in a dynamic environment.
