At a Glance
- Tasks: Manage client enquiries and support customers with technical queries.
- Company: Join a motivated team at Intertek in Wilton, England.
- Benefits: Access to an on-site gym and attractive outdoor spaces for breaks.
- Other info: Great opportunities for career development in a dynamic team.
- Why this job: Develop your career while delivering high-quality service in a supportive environment.
- Qualifications: Good IT skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 € per year.
Intertek is seeking a Customer Service Representative in Wilton, England. This role involves managing client enquiries, supporting customers with technical queries, and ensuring high-quality service delivery.
The ideal candidate will have good IT skills, previous experience in customer service, and a positive attitude. The position offers opportunities for career development and working in a motivated team.
Benefits include access to an on-site gym and attractive outdoor spaces for breaks.
Technical Customer Support Specialist employer: Intertek
Intertek is an excellent employer, offering a dynamic work environment in Wilton, England, where you can thrive as a Technical Customer Support Specialist. With a strong focus on employee growth and development, you'll be part of a motivated team that values high-quality service delivery. Enjoy unique benefits such as access to an on-site gym and beautiful outdoor spaces, making your work-life balance both enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Specialist
✨Tip Number 1
Get to know the company! Research Intertek and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves supporting customers with technical queries, brush up on relevant IT knowledge. We recommend going through common customer service scenarios to feel more confident when answering questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace your interview. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Technical Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and technical support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your IT skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your positive attitude can contribute to our motivated team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical queries in the past. We love seeing how you approach challenges, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intertek
✨Know Your Tech
Brush up on your technical knowledge related to customer support. Be prepared to discuss common technical queries you might encounter and how you would resolve them. This shows that you’re not just a people person but also technically savvy.
✨Showcase Your Customer Service Skills
Think of specific examples from your previous roles where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your experience and positive attitude towards helping customers.
✨Research Intertek
Familiarise yourself with Intertek’s services and values. Understanding their mission and how they operate will allow you to tailor your responses and show genuine interest in the company. It’s a great way to connect your skills to their needs.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, career development opportunities, or how they measure success in this role. It shows you’re engaged and serious about the position.
