Team Lead

ABOUT YOU: You are an experienced leader with a background in a UKAS-accredited laboratory, quality, food safety, or food manufacturing environment. You have a strong understanding of quality standards, non-conformance management, investigations, and audit participation, combined with excellent attention to detail. A hands-on and adaptable professional, you enjoy developing teams, driving performance, and delivering high-quality results in a fast-paced environment.

Required skills and experience:

• Proven track record of experience in a UKAS-accredited laboratory
• Previous experience leading or supervising a team
• Strong technical, analytical, and organisational skills
• Proficient in MS Office and laboratory systems
• Strong communication and stakeholder engagement skills
• Hands-on, flexible, and able to work to tight deadlines

ABOUT THE OPPORTUNITY: As Team Lead, you will oversee the daily delivery of laboratory testing services, ensuring workloads are effectively managed and work is completed safely, efficiently, and to the highest standards. You'll lead, coach, and develop a team of laboratory professionals while maintaining strong customer relationships, supporting commercial activities, and driving continuous improvement initiatives. This is an excellent opportunity to make a visible impact on team performance, customer satisfaction, and the ongoing success of the laboratory.

Key activities:

• Lead and prioritise daily team workload to ensure efficient delivery in line with technical standards and client requirements
• Act as a role model, driving high performance and ensuring quality and customer expectations are consistently met
• Manage client quotations, purchase orders, and contract reviews in line with authority limits
• Develop, train, and support team members to build technical capability and performance
• Oversee analysis turnaround, reporting accuracy, and authorised sign-off of results and billing
• Maintain strong customer relationships and represent the business externally
• Ensure equipment reliability, calibration, and reporting of faults or non-conformances
• Support KPI tracking, performance reporting, and continuous improvement initiatives
• Contribute to projects, method development, and validation activities
• Manage stock levels and ensure operational readiness of the laboratory
• Drive a high-performance, customer-focused culture with a focus on continuous improvement
• Identify business growth opportunities and support commercial activities (including upselling and feedback via NPS)

WHAT WE OFFER: Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

Competitive salary/benefits Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.