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- Tasks: Ensure brand standards and enhance guest experience in a leading QSR company.
- Company: Join a global family at Intertek, committed to quality and sustainability.
- Benefits: Competitive salary, career development opportunities, and a dynamic team environment.
- Other info: Diverse workplace with a focus on collaboration and operational excellence.
- Why this job: Make a real impact on restaurant operations and drive improvements across EMEA markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good planning organisational skills
- Previous experience with training restaurant teams
- Fluent in English is a must
About the opportunity:
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Successful implementation of operations initiatives
- Driving improvement in overall restaurant score sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
What we offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Quality Assurance Specialist Operations in Surrey employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist Operations in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry, especially those who have experience with brand standards. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills and problem-solving techniques. Be ready to discuss how you've tackled challenges in restaurant management or auditing before. We want to see your critical thinking in action!
✨Tip Number 3
Show off your Excel prowess! Since this role requires extensive use of Excel, consider creating a portfolio of data analysis projects or examples that highlight your skills. This will give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to operational excellence.
We think you need these skills to ace Quality Assurance Specialist Operations in Surrey
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for, so highlight your relevant experience in restaurant management or auditing.
Show Off Your Skills: When filling out your application, don’t hold back on showcasing your skills! Whether it’s your analytical prowess with Excel or your experience with training teams, let us know how you can contribute to our brand standards.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and relate your past experiences to the specific responsibilities we’ve outlined. This shows us you’re a perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you have a solid understanding of the brand standards for the international QSR company you're interviewing with. Research their values, mission, and any recent initiatives they've launched. This will not only show your interest but also help you align your answers with their expectations.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills in previous roles. Whether it's through data analysis or problem-solving, be ready to explain how you approached challenges and what outcomes you achieved. Use metrics to quantify your success whenever possible.
✨Demonstrate Training Experience
Since training restaurant teams is part of the role, think of instances where you've successfully trained others. Be prepared to share your approach, the tools you used, and how you measured the effectiveness of your training. This will highlight your leadership and communication skills.
✨Practice Critical Thinking Scenarios
Anticipate questions that require critical thinking and problem-solving. Prepare for scenarios where you might need to identify issues, conduct root cause analysis, and propose actionable solutions. Practising these scenarios will help you articulate your thought process clearly during the interview.