At a Glance
- Tasks: Ensure top-notch brand standards and enhance guest experiences in a leading QSR.
- Company: Join a global leader in quick service restaurants with a diverse and dynamic team.
- Benefits: Competitive salary, global career opportunities, and a supportive work environment.
- Other info: Collaborate across EMEA markets and drive operational excellence.
- Why this job: Make a real impact on restaurant operations and elevate customer satisfaction.
- Qualifications: Experience in restaurant management or auditing, with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurant (QSR) companies.
ABOUT YOU
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good planning & organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
ABOUT THE OPPORTUNITY
This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Driving improvement in overall restaurant score & sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Operational Quality Assurance Specialist in Slough employer: Intertek
Intertek is an exceptional employer, offering a dynamic and inclusive work environment that fosters collaboration and innovation. As part of one of the world's largest quick service restaurant companies, employees benefit from competitive salaries, extensive career development opportunities, and the chance to make a meaningful impact on global brand standards and guest experiences across diverse EMEA markets.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Quality Assurance Specialist in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the hunt for an Operational Quality Assurance Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Think about specific examples from your restaurant management experience that showcase your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. Show them why you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Remind them of your enthusiasm for the role and how your skills can help elevate their guest experience.
We think you need these skills to ace Operational Quality Assurance Specialist in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your restaurant management or auditing experience, especially within the QSR sector, to catch our eye!
Showcase Your Attention to Detail:Since this role is all about quality assurance, it’s crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you’ve successfully implemented brand standards or improved processes.
Be Data Savvy:We love candidates who can analyse data! Mention any experience you have with tools like Excel or Power BI, and provide examples of how you've used data analysis to drive improvements in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you have a solid understanding of the brand standards for the QSR company you're interviewing with. Research their values, mission, and any recent initiatives they've launched. This will show your genuine interest and help you align your answers with their expectations.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes in a restaurant setting. Bring data-driven results to the table, as this role heavily relies on data analysis and trend identification.
✨Familiarise Yourself with Tools
Since the job requires proficiency in MS Office, especially Excel and Power BI, brush up on these tools before your interview. Be ready to discuss how you've used them in past roles, particularly in relation to quality assurance and operational improvements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your critical thinking and problem-solving abilities. Think of situations where you had to implement new protocols or address compliance issues, and be prepared to outline your thought process and the outcomes.
