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- Tasks: Handle customer enquiries and support internal teams with a focus on quality service.
- Company: Join Intertek, a global leader in quality and safety.
- Benefits: Competitive salary, career development, gym access, and a vibrant team environment.
- Other info: Enjoy a collaborative culture with opportunities for personal growth.
- Why this job: Build your customer service skills in a dynamic, supportive setting.
- Qualifications: Experience in customer service, strong IT skills, and a positive attitude.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Service Representative, you’ll be organised, proactive and confident managing a varied workload. You’ll enjoy working in a collaborative environment and take pride in delivering a professional and efficient service to customers.
You’ll be comfortable balancing multiple priorities, communicating clearly with different stakeholders, and taking ownership of your work to ensure tasks are completed accurately and on time.
Required skills and experience:- Good IT literacy skills, with experience using CRM or similar systems
- Previous experience in a customer service and/or sales support environment
- A positive and motivated approach, with a willingness to learn and develop
- Able to take ownership of your work, demonstrating professionalism and accountability
- Flexible and resilient, with the ability to adapt to changing priorities
- Strong organisational skills with good attention to detail
- Experience within a regulated, technical or UKAS-accredited laboratory environment is beneficial, but not essential
This role would suit someone looking to build on their customer service experience within a more structured, technical environment. You’ll play a central role in supporting customers and internal teams, ensuring enquiries are handled efficiently and work is delivered to a high standard. You’ll be trusted to manage your own workload, while receiving training and support to develop your technical knowledge over time.
Key activities:- Handling inbound and outbound client enquiries via telephone and email, including technical and production-related queries
- Checking and validating client-submitted data and samples against required standards
- Supporting customers with report queries, including explaining technical information clearly
- Completing all tasks accurately and within agreed timelines
- Setting up and maintaining client accounts on internal systems
- Supporting investigations into service or collection-related queries
- Selecting appropriate tests, completing final checks and issuing reports (full training provided)
- Ensuring all work meets customer requirements, quality standards and company procedures
- Communicating clearly and professionally with both customers and colleagues
- Working with internal and external stakeholders to ensure smooth delivery of services
- Building strong working relationships to support effective collaboration
- Supporting multiple teams to ensure work is delivered to a high standard and within agreed timescales
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
What we offer:- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
- Access to an on-site gym
- Canteen facilities
- Attractive outdoor spaces to enjoy during breaks
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Customer Service Representative in Redcar employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Redcar
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intertek. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle them. This will boost your confidence and help you articulate your problem-solving skills during the interview.
✨Tip Number 3
Show off your tech skills! Since good IT literacy is key for this role, be ready to discuss your experience with CRM systems or similar tools. If you've got any examples of how you've used these in past roles, share them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Service Representative in Redcar
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service or sales support. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your skills!
Be Organised and Detail-Oriented: Since this role involves managing a varied workload, it's crucial to demonstrate your organisational skills. Mention any tools or systems you've used to keep track of tasks and ensure accuracy. We love candidates who pay attention to detail!
Communicate Clearly: Your written application is your first chance to show us how well you communicate. Use clear and concise language, and make sure to tailor your application to the job description. This will help us see that you can convey technical information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to attach your CV and cover letter in one go. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Intertek
✨Know Your Stuff
Make sure you understand the role of a Customer Service Representative inside out. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on any technical knowledge that might be relevant, especially if you have experience in a regulated or technical environment.
✨Show Off Your Organisational Skills
During the interview, highlight your ability to manage multiple priorities. Share specific examples of how you've successfully balanced various tasks in previous roles. This will demonstrate your organisational skills and show that you're ready to take ownership of your workload.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts concisely. You might want to prepare answers to common interview questions that require you to explain complex information simply. This will showcase your ability to communicate effectively with both customers and colleagues.
✨Be Positive and Proactive
Bring your positive attitude to the interview! Employers love candidates who are motivated and willing to learn. Share instances where you've taken initiative or gone above and beyond in your previous roles. This will help convey your proactive approach and eagerness to develop within the company.