At a Glance
- Tasks: Enhance brand standards and elevate guest experiences in a leading QSR company.
- Company: Join a global family committed to quality, safety, and sustainability.
- Benefits: Competitive salary, career development opportunities, and a dynamic team environment.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real impact on operational excellence and drive improvements across multiple markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurant (QSR) companies.
ABOUT YOU
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent Analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good Planning & organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
ABOUT THE OPPORTUNITY
This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Driving improvement in overall restaurant score & sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Operational Quality Assurance Specialist employer: Intertek
Intertek is an exceptional employer, offering a dynamic and inclusive work environment that fosters collaboration and innovation. As a global leader in quality assurance, we provide our employees with competitive salaries, comprehensive benefits, and ample opportunities for professional development across diverse markets. Join us in our mission to enhance the guest experience in the quick service restaurant industry while being part of a passionate team dedicated to making the world Ever Better.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Quality Assurance Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the hunt for an Operational Quality Assurance Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Think about specific examples from your past experience that showcase your attention to detail and problem-solving skills. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. Show them why you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Operational Quality Assurance Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your restaurant management or auditing experience, especially within the QSR sector, to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operational Quality Assurance Specialist role. Share specific examples of how you've improved brand standards or guest experiences in previous roles.
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, be sure to mention any relevant experience with tools like Excel or Power BI. We love seeing how you’ve used data to drive improvements in past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you brush up on the brand standards of the QSR company you're interviewing with. Understand their values and how they implement these standards across different markets. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive improvements in restaurant operations. Be ready to explain how you approached problem-solving and what corrective actions you implemented. This will highlight your critical thinking abilities.
✨Familiarise Yourself with Tools
Since proficiency in MS Office, especially Excel and Power BI, is crucial for this role, make sure you're comfortable discussing your experience with these tools. Consider preparing a few examples of how you've used them in past roles to support your claims.
✨Practice Your Training Techniques
As training restaurant teams is part of the job, think about your previous experiences in training or mentoring. Prepare to share how you approach training sessions and ensure that team members understand and adhere to brand standards.
