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- Tasks: Ensure brand standards and enhance guest experience in a leading QSR company.
- Company: Join a global family at Intertek, committed to quality and sustainability.
- Benefits: Competitive salary, career development opportunities, and a dynamic team environment.
- Other info: Diverse and inclusive workplace with a focus on collaboration and innovation.
- Why this job: Make a real impact on restaurant operations and drive improvements across EMEA markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good planning organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
About the opportunity:
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Successful implementation of operations initiatives
- Driving improvement in overall restaurant score sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
What we offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Quality Assurance Specialist Operations in Norfolk employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist Operations in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Quality Assurance Specialist role or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Be ready to discuss how your experience in restaurant management or auditing can drive improvements in guest experience and operational metrics.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data analysis to identify issues and implement solutions in previous roles. This will demonstrate your ability to contribute to the continuous improvement of restaurant operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference in the QSR world.
We think you need these skills to ace Quality Assurance Specialist Operations in Norfolk
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for, so highlight your relevant experience in restaurant management or auditing.
Show Off Your Skills: When filling out your application, don’t hold back on showcasing your skills! Whether it’s your analytical prowess with Excel or your experience with training teams, we want to know how you can contribute to our brand standards.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. We appreciate a well-organised application that reflects your ability to maintain high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you have a solid understanding of the brand standards for the international QSR company you're interviewing with. Research their values, mission, and any recent initiatives they've launched. This will show that you're genuinely interested and can align with their goals.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes in restaurant management. Bring data-driven results to the table, as this role heavily relies on data analysis and trend identification.
✨Familiarise Yourself with Tools
Since the job requires proficiency in MS Office, especially Excel and Power BI, brush up on these tools before the interview. Be ready to discuss how you've used them in past roles, particularly in relation to quality assurance and operational improvements.
✨Demonstrate Your Training Experience
Highlight your experience in training restaurant teams. Prepare to share specific training methods you've used and how they contributed to improving brand standards or operational excellence. This will show your capability to support the company's initiatives effectively.