At a Glance
- Tasks: Design and deliver engaging training programs for customers to enhance their software experience.
- Company: Join a global leader in quality and safety, committed to making the world Ever Better.
- Benefits: Competitive salary, career development opportunities, and a dynamic team environment.
- Other info: Inclusive workplace with a focus on diversity and equal opportunity.
- Why this job: Make a real impact by empowering customers through effective training and support.
- Qualifications: Experience in training or customer success, excellent communication skills, and strong organisational abilities.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a highly motivated and customer-focused professional with proven experience in Training, Enablement, Customer Success, or a similar client-facing role. You will have a strong background in delivering engaging virtual and in-person training sessions, workshops, and webinars, with the ability to confidently support customers throughout their learning journey. The role requires someone who can work collaboratively across departments, particularly with Product, Marketing, and Client Success teams, to ensure training content remains accurate, relevant, and aligned with customer needs. Strong organisational skills are important, as you will be managing multiple projects and workstreams simultaneously in a fast-paced environment.
Required skills and experience:
- Proven experience in Training, Enablement, Customer Success, or similar customer-facing role
- Experience delivering virtual and/or in-person training sessions and webinars
- Ability to translate complex product features into clear, user-friendly training materials
- Excellent communication and presentation skills
- Experience working cross-functionally with Product, Marketing and Client Success teams
- Highly organised with the ability to manage multiple workstreams simultaneously
- Proficiency in Microsoft Office and training/webinar tools
- Experience with SaaS or subscription-based products (preferred)
Key activities:
- Reactive Support Training – Drop-in Sessions: Deliver regular open “drop-in” training sessions for end users. Facilitate ad hoc, customer-specific sessions where required. Capture recurring questions and pain points to inform training content improvements.
- Proactive Product Education – Webinars: Partner with Product teams to stay aligned on upcoming releases. Design and deliver feature-focused webinars. Drive engagement and adoption of new features post-release.
- Customer Onboarding Training – i2i Onboarding: Schedule and deliver structured onboarding programs for new clients. Tailor onboarding content to customer-specific use cases.
- Training Content Ownership – i2i Tutorials: Regularly review and update materials in line with product changes and user feedback. Align content with real customer pain points and common use cases. Collaborate with Product and Marketing to ensure consistency and accuracy.
- Premium Customer Training – Diamond/Gold Programs: Design and deliver structured annual training plans for premium customers. Provide tailored sessions including advanced feature training, refreshers and deep dives. Support customer retention, renewals, and upsell opportunities through targeted enablement.
- Feedback & Advocacy Loop: Gather and analyse customer feedback following training sessions. Encourage and capture testimonials, quotes, and success stories. Collaborate with Marketing to support case studies and campaigns.
- Customer Health & Insight Program: Support the design and execution of customer health surveys for key accounts. Analyse results to identify risks, training needs and growth opportunities. Share insights across Product, Marketing, and Customer Success teams.
What We Offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. Competitive salary/benefits. Development and career opportunities around the Globe. Working in a highly motivated team and dynamic working environment.
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Training Specialist in Milton Keynes employer: Intertek
Intertek is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are empowered to grow and thrive. As a Training Specialist, you will benefit from competitive salaries, global career development opportunities, and the chance to work in a dynamic environment alongside passionate colleagues dedicated to making the world a better place. With a strong commitment to diversity and fair pay, Intertek ensures that all employees feel valued and supported throughout their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Training Specialist in Milton Keynes
✨Tip Number 1
Get your networking game on! Connect with professionals in the Training and Customer Success fields on LinkedIn. Join relevant groups and participate in discussions to showcase your expertise and learn from others.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse your responses to common questions about training delivery and customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show off your skills! Prepare a portfolio of your training materials or presentations. This will give you a chance to demonstrate your ability to create engaging content and your experience in delivering effective training sessions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Training Specialist in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Training:When you're writing your application, let your enthusiasm for training and customer success shine through. We want to see how you've engaged with customers in the past and how you can bring that energy to our team!
Tailor Your Experience:Make sure to highlight your relevant experience in training, enablement, or customer-facing roles. We love seeing how your background aligns with what we do at StudySmarter, so don’t hold back on those details!
Be Clear and Concise:We appreciate a well-structured application! Keep your language clear and to the point, especially when discussing your skills and experiences. This will help us understand your fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Intertek
✨Know Your Training Stuff
Make sure you brush up on your training techniques and methodologies. Be ready to discuss your experience in delivering engaging virtual and in-person sessions, as well as how you've tailored content to meet customer needs.
✨Show Off Your Collaboration Skills
Since this role involves working with Product, Marketing, and Client Success teams, be prepared to share examples of how you've successfully collaborated across departments in the past. Highlight any projects where teamwork led to improved training outcomes.
✨Be Organised and Ready to Juggle
This position requires managing multiple projects simultaneously, so demonstrate your organisational skills. Bring a few examples of how you've effectively managed competing priorities in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice explaining complex concepts in simple terms, and be ready to showcase your presentation skills. Consider preparing a mini-presentation on a relevant topic to demonstrate your abilities.
