At a Glance
- Tasks: Coordinate audits and build strong client relationships in a fast-paced environment.
- Company: Join Intertek, a global leader in quality and safety.
- Benefits: Competitive salary, career development, and a dynamic team atmosphere.
- Other info: Inclusive workplace with opportunities for growth and collaboration.
- Why this job: Make a real impact while enhancing processes and client satisfaction.
- Qualifications: Strong communication, IT skills, and a proactive problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised, customer-focused professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues. You will have excellent communication skills and can confidently engage with a wide range of people, always delivering a professional and friendly service. You will be a proactive problem-solver with a continuous improvement mindset, always looking for opportunities to enhance processes, improve efficiency, and contribute to the success of the wider team.
Required skills and experience:
- Good IT literacy skills
- The ability to effectively communicate
- Excellent customer service skills
- Enhanced prioritisation skills
- Problem-solving with a continuous improvement mindset
About the opportunity:
To provide a Client Services Administrator role within the Business Assurance team that is responsible for coordinating the allocation of audits in the UK and Ireland but also sometimes Worldwide, including but not exclusively food, supplier management, social, technical & security audits, Inspections, ISO, Aerospace and Automotive Standards. Ensuring productive client relationships, handling coordination issues and effective delivery of audits meeting customer expectations.
Key activities:
- Coordinating the allocation of audits in the UK and Worldwide, including but not exclusively food, second party and management system audits
- Issuing certification where appropriate and doing quality checks.
- Controlling the audit team’s diary, ensuring utilisation meets expectations.
- Point of Contact to ensure queries are sent to the appropriate department on phone and by email
- Reviewing and approving Technical Applications for customer requirements
- Developing strong working relationships with Intertek offices worldwide
- Supporting the scheduling and tracking of audits to ensure completion within client requirements
- Providing proactive support to internal (sales, audit and technical teams) and external stakeholders
- Issuing renewal documents with correct pricing to clients in a timely manner
- Sending out notifications to clients relating to their next audits
- Liaising with the team regarding any delays in issuing certification and communicating effectively with the client
- Assisting with the update of client platforms
- Aid with client retention to ensure we maintain client numbers and revenue
- Collaborate with the Finance team, assisting with client queries and chasing Purchase Orders
- Assist with auditor training, locating appropriate audits for development
- Supporting the Training department administration tasks, including producing certificates, updating the website using WordPress, printing & sending out training course materials and using PowerPoint to update materials.
What we offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Client Services Administrator in Milton Keynes employer: Intertek
Intertek is an excellent employer that values proactive individuals who thrive in a dynamic environment. With a strong commitment to employee development and a diverse global network, you will have ample opportunities for growth while contributing to essential operations. Our supportive work culture fosters collaboration and excellence, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intertek. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intertek before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Administrator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intertek:Your cover letter is your chance to shine! Tell us why you want to work at Intertek specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intertek!
How to prepare for a job interview at Intertek
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
