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For Companies At a Glance
- Tasks: Handle customer enquiries and support marketing efforts for branding and campaigns.
- Company: Join Intertek, a global leader in quality and safety.
- Benefits: Career growth opportunities, diverse team, and dynamic work environment.
- Why this job: Make a real impact while developing your skills in customer service and branding.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Training provided in digital marketing and Adobe software.
The predicted salary is between 30000 - 42000 £ per year.
In this role you will ensure that inbound customer enquiries (via phone and email) are answered promptly and effectively. You will also support the C&P marketing team on branding requirements for social media, webpages and other event marketing campaigns.
Required skills and experience
- General customer service background – experience in a contact/call centre previously is essential
- Knowledge and application of appropriate systems and procedures relevant to client interfacing – experience of using a CRM in a previous role is desirable
- Numeracy; calculating/tabulating results
- Digital marketing experience a plus – not a requirement and training will be provided
- Communication: written, spoken, liaising, e.g. accurate recording of data to quality procedures and good telephone manner
- IT: spreadsheets, graphic display for data retrieval
- Excellent verbal and written communication skills
- Basic knowledge and understanding of Sales, Marketing and Business Development processes and activities
About the opportunity
As a central enquiries & brand assistant, you will provide support to each of the business lines for directing inbound enquiries to the correct facility. Also, you will ensure that all enquiries are entered and maintained correctly in the company’s Customer Relationship Management (CRM) system, assisting with communications between clients and Intertek business lines.
Key activities
- Providing an initial point of contact for new telephone and e-mail enquiries
- Using the Company’s Customer Relationship Management (CRM) system, track and coordinate customer communication
- To ensure that all enquiries are received and acted upon in a timely fashion, the enquiries desk is to be manned from 9:00 to 17:00 Monday to Friday
- To ensure that all enquiries are responded to within 24 hours of receipt, with a holding e-mail sent at the earliest opportunity
- Developing branding skills through Adobe software, including InDesign and training provided by the marketing team (both informally and formally) to support the commercial marketing campaigns
What we offer
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
- We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Central Enquires & Brand Assistant - FTC in Manchester employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Enquires & Brand Assistant - FTC in Manchester
✨Tip Number 1
Get to know the company inside out! Research Intertek's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those verbal skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the role.
We think you need these skills to ace Central Enquires & Brand Assistant - FTC in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially if you've worked in a contact or call centre. We want to see how you’ve handled enquiries and provided support in the past!
Get Familiar with CRM Systems: If you've used a CRM system before, mention it! Even if you haven't, show us your willingness to learn and adapt to new systems. We love candidates who are tech-savvy and ready to dive into our tools.
Communicate Clearly and Effectively: Your written communication skills are key for this role. Make sure your application is clear, concise, and free of errors. We appreciate good grammar and a professional tone, so let your personality shine through!
Embrace the Branding Opportunity: If you have any experience or interest in digital marketing or branding, let us know! Even if you’re new to it, express your enthusiasm for learning about tools like Adobe software. We’re here to help you grow!
How to prepare for a job interview at Intertek
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially if you've worked in a contact or call centre before. Be ready to share specific examples of how you've handled enquiries effectively and what systems you used to track them.
✨Familiarise Yourself with CRM Systems
Since experience with a CRM is desirable, make sure you understand the basics of how these systems work. If you’ve used one before, be prepared to discuss how you managed customer data and communication.
✨Show Off Your Communication Skills
This role requires excellent verbal and written communication, so practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with clients or resolved issues.
✨Get Creative with Branding Knowledge
While digital marketing experience isn't a must, showing enthusiasm for branding and familiarity with tools like Adobe InDesign can set you apart. Consider bringing a portfolio of any relevant work or ideas you have for social media campaigns.
