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- Tasks: Manage customer enquiries via phone and email while supporting branding initiatives.
- Company: Global company in Manchester focused on quality and sustainability.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Why this job: Join a diverse team and make a difference in customer experience and brand support.
- Qualifications: Customer service experience, CRM proficiency, and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A global company in Manchester is seeking a Central Enquiries & Brand Assistant to manage inbound customer enquiries via phone and email. The ideal candidate will have a background in customer service, proficiency in CRM systems, and strong communication skills. This full-time position involves supporting branding requirements and ensuring timely responses to enquiries. Join a diverse and dynamic team committed to quality and sustainability in services and products.
Brand & Enquiries Support Specialist (FTC) in Manchester employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand & Enquiries Support Specialist (FTC) in Manchester
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values, especially around quality and sustainability, will help you connect your experience in customer service to their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves managing enquiries via phone and email, being clear and concise in your responses is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your CRM skills! If you've used any systems before, be ready to discuss how you’ve leveraged them to improve customer interactions. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our diverse team.
We think you need these skills to ace Brand & Enquiries Support Specialist (FTC) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries in the past and what makes you a pro at keeping customers happy!
Get Familiar with CRM Systems: If you've got experience with CRM systems, let us know! We love candidates who can hit the ground running, so mention any tools you're comfortable with.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. Show us that you can convey information effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Intertek
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled enquiries in the past, especially challenging ones. This will show that you understand the importance of timely and effective communication.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is key for this role, make sure you know the basics of popular CRM tools. If you’ve used any in previous jobs, be prepared to discuss how you leveraged them to improve customer interactions.
✨Research the Company’s Brand Values
Dive into the company’s branding and sustainability initiatives. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, brand strategies, or how they measure success in customer support. This not only shows your interest but also helps you gauge if the company is the right fit for you.
