At a Glance
- Tasks: Ensure brand standards and enhance guest experience in a leading quick service restaurant.
- Company: Join a global leader in the QSR industry with a diverse and dynamic team.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a global family committed to quality, safety, and sustainability.
- Why this job: Make a real impact on operational excellence and drive improvements across multiple markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurant (QSR) companies.
ABOUT YOU
- Deep knowledge and experience of brand standards within an international QSR Brand.
- Experience in restaurant management or auditing.
- Attention to detail.
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel.
- Excellent analytical skills.
- Competent in Power BI.
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities.
- Good planning & organisational skills.
- Previous experience with training restaurant teams.
- Fluent in English is a must.
ABOUT THE OPPORTUNITY
This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets.
- Driving improvement in overall restaurant score & sub-metrics.
- In-depth data analysis trending.
- Closely working with multiple EMEA markets to drive improvements.
- Calibration data analysis, and multiple EMEA market meetings.
- Quality check analysis, trends and data analysis.
- Restaurant round completion data analysis, and highlights.
- Failed restaurant data analysis, by type, country.
- Auditor survey data analysis, by type, country, response rates, and auditor trends.
- Scoring accuracy of any newly implemented restaurant audit questions.
- Invoicing analysis.
- Assist in developing and implementing OPS improvement initiatives.
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues.
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program.
- Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required.
- Support with maintaining operations manuals for all brands.
WHAT WE OFFER
- Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues.
- Competitive salary/benefits.
- Development and career opportunities around the globe.
- Working in a highly motivated team and dynamic working environment.
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Operational Quality Assurance Specialist in London employer: Intertek
Intertek is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to collaborate and innovate. As an Operational Quality Assurance Specialist, you will benefit from competitive salaries, extensive career development opportunities, and the chance to work within a highly motivated team dedicated to enhancing brand standards across the EMEA region. Join us in our mission to make the world Ever Better, while enjoying the unique advantages of being part of one of the largest quick service restaurant companies globally.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Quality Assurance Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the hunt for an Operational Quality Assurance Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Think about specific examples from your past experience that showcase your attention to detail and problem-solving skills. We want to see how you can elevate the guest experience!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each company’s culture and mission. It’ll make a difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
We think you need these skills to ace Operational Quality Assurance Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Operational Quality Assurance Specialist. Highlight your experience in restaurant management or auditing, and don’t forget to showcase your analytical skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance in the QSR industry and how your background aligns with our brand standards. Keep it engaging and personal!
Showcase Your Skills:We want to see your skills in action! Be sure to mention your proficiency in MS Office, especially Excel and Power BI. If you have experience with training teams, make that stand out too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you have a solid understanding of the brand standards specific to the QSR industry. Research the company’s values and how they implement these standards across their restaurants. This will show your commitment and help you answer questions with confidence.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis, especially in relation to restaurant operations. Bring examples of how you've used tools like Excel or Power BI to drive improvements. Being able to articulate your analytical process will impress the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented corrective actions in a restaurant setting. Be ready to walk through your thought process and the steps you took to resolve these challenges. This will highlight your critical thinking skills.
✨Practice Your Communication Skills
Since you'll be collaborating with various teams, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication style. This will help you feel more comfortable during the actual interview.
