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- Tasks: Ensure brand standards and enhance guest experience in a leading QSR company.
- Company: Join Intertek, a global leader in quality assurance and sustainability.
- Benefits: Competitive salary, global career opportunities, and a dynamic team environment.
- Other info: Be part of a diverse team committed to making the world Ever Better.
- Why this job: Make a real impact on restaurant operations and drive improvements across EMEA markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent Analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good Planning & organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
ABOUT THE OPPORTUNITY:
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Successful implementation of operations initiatives
- Driving improvement in overall restaurant score & sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
WHAT WE OFFER:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.
Quality Assurance Specialist Operations in Humber employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist Operations in Humber
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the hunt for a Quality Assurance Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Be ready to discuss how your experience in restaurant management or auditing can drive improvements in guest experience and operational metrics.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data analysis to identify issues and implement solutions in previous roles. This will demonstrate your ability to contribute to the continuous improvement of restaurant operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to making the world Ever Better.
We think you need these skills to ace Quality Assurance Specialist Operations in Humber
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in restaurant management or as a QSR auditor. We want to see how your background aligns with our brand standards and operational excellence.
Be Detail-Oriented: Attention to detail is key for this role! When writing your application, give examples of how you've demonstrated this skill in previous positions. We love candidates who can spot the little things that make a big difference.
Use Clear and Concise Language: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you brush up on the brand standards of the international QSR company you're interviewing with. Understand their values and how they implement these standards across different markets. This will show your deep knowledge and commitment to maintaining quality.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive improvements in restaurant operations. Be ready to talk about your experience with tools like Excel and Power BI, as well as any successful initiatives you've led based on your findings.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've identified issues and implemented corrective actions. Highlight your critical thinking skills and how you've approached problem-solving in past roles, especially in a restaurant management or auditing context.
✨Prepare for Team Training Discussions
Since training restaurant teams is part of the role, come prepared with examples of how you've successfully trained others in the past. Discuss your approach to developing training materials and how you ensure that teams understand and adhere to brand standards.