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- Tasks: Ensure brand standards and enhance guest experience in a leading QSR company.
- Company: Join a global family at Intertek, committed to quality and sustainability.
- Benefits: Competitive salary, global career opportunities, and a dynamic team environment.
- Other info: Diverse workplace that values collaboration and offers excellent growth potential.
- Why this job: Make a real impact on restaurant operations and drive improvements across EMEA markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good planning & organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
About the opportunity:
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Driving improvement in overall restaurant score & sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
What we offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Quality Assurance Specialist Operations in Hull employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist Operations in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Quality Assurance Specialist role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Be ready to discuss how your experience in restaurant management or auditing can drive improvements in guest experience.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data analysis to identify issues and implement solutions in previous roles. This will demonstrate your ability to contribute to the operational excellence they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and making a difference in the QSR world.
We think you need these skills to ace Quality Assurance Specialist Operations in Hull
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you really understand the role of a Quality Assurance Specialist. Brush up on your knowledge of brand standards and restaurant management, especially in the QSR sector. This will help you tailor your application to show that you're the perfect fit!
Show Off Your Skills: Highlight your experience with MS Office, especially Excel and Power BI. We want to see how you've used these tools in past roles, so don’t hold back! Use specific examples to demonstrate your analytical skills and attention to detail.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point while showcasing your personality!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. It’s the best way to ensure it reaches us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you brush up on the brand standards of the international QSR company you're interviewing with. Understand their values and how they implement these standards across different markets. This will show that you’re not just familiar with the role but also genuinely interested in their operations.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis, especially in relation to restaurant performance metrics. Be ready to share specific examples of how you've used analytical tools like Excel or Power BI to drive improvements in previous roles. This will demonstrate your capability to handle the analytical demands of the position.
✨Highlight Your Training Experience
Since the role involves training restaurant teams, think of instances where you've successfully trained or mentored others. Share your approach to training and how it led to improved performance or compliance with brand standards. This will illustrate your leadership skills and commitment to operational excellence.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to quality assurance. Prepare some scenarios where you identified issues, conducted root cause analysis, and implemented corrective actions. This will showcase your critical thinking and problem-solving abilities, which are crucial for this role.