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- Tasks: Ensure brand standards and enhance guest experience in a leading QSR company.
- Company: Join a global family at Intertek, committed to quality and sustainability.
- Benefits: Competitive salary, global career opportunities, and a dynamic team environment.
- Other info: Diverse and inclusive workplace with excellent growth potential.
- Why this job: Make a real impact on restaurant operations and drive improvements across EMEA markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good planning organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
About the opportunity:
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Successful implementation of operations initiatives
- Driving improvement in overall restaurant score sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
What we offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Competitive salary/benefits
- Development and career opportunities around the globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Quality Assurance Specialist Operations in Hampshire employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist Operations in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Quality Assurance Specialist role or can refer you directly.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Be ready to discuss how your experience in restaurant management or auditing can drive improvements in guest experience and operational metrics.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data analysis to identify issues and implement solutions in previous roles. This will demonstrate your ability to contribute to the continuous improvement of restaurant operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to making the world Ever Better.
We think you need these skills to ace Quality Assurance Specialist Operations in Hampshire
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for, so highlight your relevant experience in restaurant management or auditing.
Show Off Your Skills: When filling out your application, don’t hold back on showcasing your skills! If you’re proficient in MS Office, especially Excel and Power BI, let us know. We love seeing candidates who can demonstrate their analytical prowess.
Be Detail-Oriented: Attention to detail is key for this role. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you have a solid understanding of the brand standards within the QSR industry. Research the specific company’s values and operational protocols, and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing past experiences where you’ve used data analysis to drive improvements. Bring examples of how you’ve tackled problems and implemented corrective actions in previous roles.
✨Familiarise Yourself with Tools
Since proficiency in MS Office, especially Excel and Power BI, is crucial, brush up on these tools before the interview. Be prepared to discuss how you’ve used them in your previous roles to enhance operational efficiency.
✨Practice Your Training Techniques
As training restaurant teams is part of the role, think about your past training experiences. Prepare to share specific examples of how you’ve successfully trained teams and improved their performance, highlighting your planning and organisational skills.