Field Team Manager - Management Systems Audit

We have an exciting opportunity for a Management Systems Audit Field Team Manager to manage a team of auditors, setting and ensuring benchmark performance. You will plan, arrange and undertake detailed audits of client premises, management systems and practices against pre-determined Standards to maintain auditor status.

ABOUT YOU

We are seeking an outcome-focused Field Team Manager who has knowledge and experience of the principles and practices of Supplier Management schemes and their operation. You will support and deliver requirements for a portfolio of clients related to your industry experience while leading audits against recognised Standards in accordance with the Intertek Global Management System requirements.

Required skills and experience:

• Successful and significant track record in the delivery of industry recognised Corporate Social Responsibility, Social Compliance and Supplier assessment audits
• Strong organisational and IT literacy skills
• A serious commitment to accuracy and quality while meeting goals and deadlines
• Robust understanding of UK Labour laws, Health and Safety regulations, and privacy laws
• Demonstrable experience in working to tight deadlines for significant assignments, prioritising workload effectively, multitasking and managing conflicting priorities
• Willingness to travel and support all relevant international work
• Uses fact-based decision-making
• Demonstrate unquestionable ethics and integrity
• Excellent written and oral communication skills
• Confident working with peers
• Ability to demonstrate exceptional customer service
• Motivated, self-starter

ABOUT THE OPPORTUNITY

The Field Team Manager's role forms part of Intertek Business Assurance UK Team. Intertek's Business Assurance team provides a comprehensive range of auditing and certification services, ensuring that management systems are optimised to facilitate successful growth. Products and services are only as good as the management systems that support them. You will provide effective line management and support of the MS Audit Team, including Subcontract auditors.

Key activities:

• Manage a team of auditors, setting and ensuring benchmark performance.
• Providing guidance, coaching and feedback on technical and interpersonal capabilities of the team.
• Enabling a problem-solve mindset.
• Meeting the basic people management requirements: timely submissions of expenses, mandatory training, managing & tracking holidays, having 10X Journey conversations, setting goals/KPIs, ensuring fairness across the team, timely cascade of relevant communications, escalations of broader issues, resolving conflict etc.
• Liaising with the Coordination team to resolve and/or adequately resource audits when required.
• Delivery of complex scheme audits and maintained coverage of qualification for less complex schemes operated by the UK Business Assurance team.
• Delivery of complex audits to the Business Assurance client base as required.
• Work to the relevant procedures defined by Intertek's Global Management System and associated documentation in order to meet scheme requirements.
• Plan, arrange and undertake detailed audits of client premises, management systems and practices against pre-determined Standards to maintain auditor status.
• Report audit findings verbally and in written format to clients at the end of the audit in a timely and accurate manner.
• Use objective evidence gained throughout the audit process to prepare detailed reports in an accurate and concise manner within the defined KPI timescales defined by the Intertek Global Management System procedures.
• Review corrective actions/corrective action plans submitted by clients within defined timescales.
• As required, act as a Client Manager for defined key accounts, ensuring coordination of audit programmes and audit teams to provide a consistent approach.
• Maintain skills and knowledge relevant to the technical disciplines. Suitable training courses and learning opportunities will be identified through the personal development process.
• Identify where appropriate further opportunities for Intertek to offer additional services.
• The role holder may also be required to undertake reasonable unspecified duties in support of Certification office operations from time to time.
• In addition, it is anticipated that the role holder will also be required to complete technical review activities (dependent on qualification status), with the majority of focus on auditing.

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.