At a Glance
- Tasks: Ensure brand standards and enhance guest experience in a leading QSR company.
- Company: Join Intertek, a global leader in quality assurance and sustainability.
- Benefits: Competitive salary, global career opportunities, and a dynamic team environment.
- Other info: Inclusive workplace committed to diversity and fair pay.
- Why this job: Make a real impact on operational excellence and drive improvements across multiple markets.
- Qualifications: Experience in restaurant management or auditing, with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience in restaurant management or auditing.
Required skills and experience:
- Experience in restaurant management or QSR auditor experience in EMEA region or globally
- Brand standard experience within an international QSR Brand
- Attention to detail
- Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel
- Excellent Analytical skills
- Competent in Power BI
- Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
- Good Planning & organisational skills
- Has previous experience with training restaurant teams
- Fluent in English is a must
About the opportunity:
We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world's largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations.
Key activities:
- Successful implementation of any new restaurant protocols across multiple EMEA markets
- Successful implementation of operations initiatives
- Driving improvement in overall restaurant score & sub-metrics
- In-depth data analysis trending
- Closely working with multiple EMEA markets to drive improvements
- Calibration data analysis, and multiple EMEA market meetings
- Quality check analysis, trends and data analysis
- Restaurant round completion data analysis, and highlights
- Failed restaurant data analysis, by type, country
- Auditor survey data analysis, by type, country, response rates, and auditor trends
- Scoring accuracy of any newly implemented restaurant audit questions
- Invoicing analysis
- Assist in developing and implementing OPS improvement initiatives
- Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
- Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
- Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
- Support with maintaining operations manuals for all brands
What we offer:
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
Competitive salary/benefits
Development and career opportunities around the Globe
Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.
Operational Quality Assurance Specialist in Essex employer: Intertek
Intertek is an excellent employer that values proactive individuals who thrive in a dynamic environment. With a strong commitment to employee development and a diverse global network, you will have ample opportunities for growth while contributing to essential operations. Our supportive work culture fosters collaboration and excellence, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Quality Assurance Specialist in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the QSR industry and let them know you're on the hunt for an Operational Quality Assurance Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of brand standards and operational excellence. Think about specific examples from your restaurant management or auditing experience that showcase your attention to detail and problem-solving skills.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data analysis in previous roles to drive improvements. Highlight your proficiency in Excel and Power BI, as these tools are crucial for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Intertek.
We think you need these skills to ace Operational Quality Assurance Specialist in Essex
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in restaurant management or auditing. We want to see how your background aligns with our brand standards and operational excellence.
Be Detail-Oriented:Attention to detail is key for this role. When writing your application, give examples of how you've successfully managed quality assurance or improved processes in previous positions.
Use the Right Tools:Mention your proficiency in MS Office, especially Excel and Power BI. We love seeing candidates who can analyse data effectively, so don’t shy away from showcasing your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Intertek
✨Know Your Brand Standards
Make sure you have a solid understanding of the brand standards for the international QSR company you're interviewing with. Research their values, mission, and any recent initiatives they've launched. This will show that you're genuinely interested and can align with their goals.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to solve problems or improve processes in a restaurant setting. Bring data or metrics if possible to back up your claims. This will demonstrate your ability to drive improvements and support audit programmes effectively.
✨Practice Critical Thinking Scenarios
Think of potential critical thinking scenarios related to quality assurance and operational excellence. Be ready to explain how you would approach problem-solving investigations and corrective actions. This will highlight your competence in handling challenges that may arise in the role.
✨Familiarise Yourself with Tools
Brush up on your skills with MS Office, especially Excel and Power BI. Be prepared to discuss how you've used these tools in previous roles to analyse data or create reports. Showing proficiency in these applications will be crucial for the position and will set you apart from other candidates.
