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For Companies At a Glance
- Tasks: Manage client enquiries and coordinate bunker quantity surveys from start to finish.
- Company: Join Intertek, a reputable company known for quality and integrity in client services.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be the first point of contact for clients and build strong relationships while solving problems.
- Qualifications: Detail-oriented, organised, and excellent communication skills are essential; logistics experience is a plus.
- Other info: This is a 12-month fixed-term contract with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
This is a customer-facing coordination role where you will be responsible for managing bunker quantity surveys from start to finish. You will be the first point of contact for client enquiries, ensuring smooth delivery of work and prompt follow-up on all requests.
Responsibilities
- Quote, organise, coordinate, and report bunker quantity surveys on behalf of clients
- Collate and issue monthly statistics reports and client-specific weekly/monthly updates
- Maintain daily contact with clients via phone and email to ensure service quality
- Use the Lintec Main Database to manage logistics, statistics, and reporting
- Coordinate and report on ad-hoc client jobs (OCM testing, fire-fighting foam testing, pretesting)
- Approve subcontractor invoices for completed work
- Follow up on client requests and ensure timely resolution of all enquiries
Qualifications / Skills
- You will be detail-oriented, organised, and confident in managing multiple priorities. You will have excellent communication skills, enjoy problem solving, and be able to work closely with clients and internal teams to ensure high standards are consistently achieved.
- Strong organisational skills with the ability to manage multiple tasks
- Good IT skills with the ability to work with databases and generate reports
- Excellent communication skills, both verbal and written
- Ability to work independently and take ownership of client requests
- Strong customer focus with a commitment to meeting deadlines
- Experience in coordinating logistics or client services (advantageous)
Benefits
- Intertek operates a preferred supplier arrangement and does not accept unsolicited agency approaches.
- Competitive salary and benefits package
- Opportunity to build strong client relationships and deliver a key service
- Training and development to support your career growth
- A collaborative and supportive working environment
- The chance to be part of a business with a strong reputation for quality and integrity
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Customer Services Coordinator - 12 Month FTC employer: Intertek
Contact Detail:
Intertek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - 12 Month FTC
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Customer Services Coordinator role. Understanding the nuances of managing bunker quantity surveys and client communications will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will show us that you can handle the demands of coordinating logistics and client services effectively.
✨Tip Number 3
Brush up on your IT skills, especially with databases and reporting tools. Being able to discuss your proficiency in using similar systems will give you an edge, as this role requires managing logistics and generating reports.
✨Tip Number 4
Prepare to showcase your communication skills by thinking of scenarios where you've resolved client enquiries or issues. We value strong customer focus, so being able to articulate your problem-solving abilities will be crucial.
We think you need these skills to ace Customer Services Coordinator - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise skills such as organisation, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully managed client relationships or coordinated logistics in previous positions.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly any experience with databases and reporting tools. This is crucial for managing logistics and generating reports as mentioned in the job description.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team.
How to prepare for a job interview at Intertek
✨Showcase Your Communication Skills
As a Customer Services Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a client interaction or explain how you would handle a specific client enquiry.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure deadlines are met.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you faced challenges in customer service or logistics coordination and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Software
Since the role involves using databases and generating reports, it’s beneficial to have a basic understanding of relevant software. If you have experience with similar systems, be ready to discuss it. If not, express your willingness to learn and adapt quickly.
