Customer Services & Logistics Coordinator
Stoke-on-Trent
Given our continued growth, we are looking for a Customer Services & Logistics Coordinator to join our Food Services team in Stoke-on-Trent. This is a varied and fast-paced role that combines customer service, administration, logistics coordination and operational support within our busy food testing laboratory.
ABOUT YOU
You will be a highly organised and proactive individual who enjoys working in a busy environment where no two days are the same. You will be confident communicating with customers, drivers and internal stakeholders, providing exceptional customer service while ensuring operational activities run smoothly.
You may come from a customer service, logistics, transport coordination, administration or laboratory support background and will be comfortable managing multiple priorities, resolving customer queries and maintaining accurate records.
Required skills and experience:
Excellent customer service and communication skills.
Strong organisational and administration skills.
Professional telephone manner.
Ability to prioritise workloads and manage multiple tasks effectively.
Strong attention to detail and problem-solving skills.
Good IT skills including Microsoft Office applications.
Experience dealing with customer enquiries via telephone and email.
Ability to work independently and collaboratively within a team environment.
Previous experience in customer service, administration, logistics or coordination roles.
Experience within a laboratory, technical service or logistics environment would be advantageous.
ABOUT THE OPPORTUNITY
As a Customer Services & Logistics Coordinator, you will play a key role in supporting the day-to-day operations of our Stoke laboratory. Acting as a central point of contact for customers, drivers and internal teams, you will help ensure exceptional service delivery and operational efficiency.
This role offers an excellent opportunity for a candidate looking to develop a career in customer services, logistics coordination and laboratory operations while working within a global organisation.
Key activities:
Manage incoming ...
Customer Service Advisor employer: Intertek
Intertek is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to thrive and grow within a global network. With competitive salaries, comprehensive benefits, and ample development opportunities, particularly in the Assurance, Testing, Inspection and Certification industry, we empower our team members to achieve their career aspirations while making a meaningful impact on quality and safety worldwide.
