Field Team Leader in Birmingham

ABOUT YOU

Alongside leadership responsibilities, you'll remain technically hands-on, completing farm audits against weekly targets and carrying out witness evaluations to support auditor competence and development. Occasional travel outside your region may be required, offering further variety and insight into wider operations. Contribute to maintaining and strengthening our accreditations by working in line with relevant Operations Manuals and supporting accreditation audits, including UKAS, ANAB, and JAS-ANZ where applicable.

Required skills and experience:

• Agricultural and/or Allied Industry experience essential
• NVQ Level 3 or higher in an Agricultural/Horticultural related subject preferred
• Approved Red Tractor and ancillary schemes academy training and successful outcomes
• Experience in the agriculture assurance sector essential
• Approved witness assessor experience desirable
• Practical farm experience
• Experience of delivering training
• Good IT literacy skills
• The empathy to deal with auditors and customers differently person by person

ABOUT THE OPPORTUNITY

You will take ownership of the successful delivery of all agricultural audits across your designated region. You'll ensure audits are completed on time, to the required quality standards, and in line with customer expectations, using clearly defined KPIs and SLAs. You'll lead and support a team of auditors within an agreed geographical area, providing line management, guidance, and performance oversight. As business needs evolve, you'll have the opportunity to adapt and grow with the region, gaining exposure to different locations and operational challenges.

Key activities:

• To handle general auditor enquiries, escalating to the Field Team Manager and wider Agri management team as appropriate
• To keep the Field Team Manager informed of local operational and or team issues in a timely manner and to ensure that KPIs are maintained
• To be responsible for the effective utilisation of your team's resource, ensure that allocations incur reasonable indirect costs and effective completion. Travelling costs to be minimised by effective planning
• To contribute to the recruitment, onboarding, induction, on-the-job coaching, training and approval of auditors, where appropriate and as required in line with standard owner protocols
• Ensure all relevant documentation is drawn together for sign off and upskilling packs and routine witnesses in line with accreditation requirements
• To ensure that the audit delivery schedule is adhered to and in line with the appropriate standard in accordance with client specification and relevant Codes of Practice and create/manage customer relationships in relation to delivery
• To gather, collate and explain relevant information about the audit team including delivery projections, as required by the UK Business Assurance management team for reporting, customer related and budget purposes
• Ensure claims for audit fees and expenses are accurate. To approve and verify invoices for subcontractors through the purchase order and receipt system and zero-hour timesheets through payroll process
• Completion of a monthly team score card system within set timescales, monitor and maintain auditor utilisation within set targets and as a tool to manage performance
• Work with the Field Team Manager to ensure workload is manageable in the specific area, redistributing work where necessary. Proactively identify any gaps in resources required to deliver audits within agreed Client SLAs
• To work to Intertek SAI Global procedures and associated documentation, plan, arrange and undertake detailed evaluations of premises, procedures and practices against pre-determined standards
• Use objective evidence gained through the evaluations to prepare reports in an accurate and concise manner and within relevant KPIs. In addition, they will be required to report findings verbally to clients.
• To help coordinate and organise the training needs and activities for your team as required and deemed necessary with the relevant certification managers, and working with technical management to keep alignment across the team
• Opportunity to assist in certification duties where time permits in addition to core duties

The role includes being part of a dynamic and active team, dedicated to providing a top-quality service to British Farmers, Customers and our Standard Owners.

WHAT WE OFFER

• Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues.
• We are a global family that values diversity and we thrive working together with precision, pace, and passion.
• We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment
• We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.