At a Glance
- Tasks: Provide essential administrative support and ensure smooth operations for our business teams.
- Company: Join a leading company committed to quality and excellence in service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Be a key player in a dynamic team and enhance your organisational skills.
- Qualifications: Detail-oriented with strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking someone who is detail-oriented, able to manage multiple priorities, and committed to delivering excellent administrative support while ensuring all activities are completed in line with Intertek's policies, procedures, and quality standards.
Required skills and experience:
- Purchase Order experience
- Previous experience in an administrative, coordinator, or office support role
- Excellent organisational skills with strong attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple tasks and work effectively under pressure
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams
- Strong customer service skills and a professional approach to stakeholder management
- Ability to work independently and as part of a team
About the opportunity:
This role is critical for providing support and assistance to our business teams, with a focus on ensuring smooth operations, managing communication, coordinating key inspection documentation for our inspector team and maintaining excellent communication with colleagues and clients, whilst maintaining Intertek's policies and protocols on every job.
Key activities:
Booking in new jobs onto the system, reviewing incoming invoices...
Administrative Assistant in Basingstoke employer: Intertek
Intertek is an exceptional employer that values detail-oriented individuals who thrive in a dynamic environment. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, fostering a collaborative work culture where your contributions are recognised and appreciated. Located in a vibrant area, our team enjoys a supportive atmosphere that prioritises work-life balance and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intertek. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intertek before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrative Assistant in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intertek:Your cover letter is your chance to shine! Tell us why you want to work at Intertek specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intertek!
How to prepare for a job interview at Intertek
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
