At a Glance
- Tasks: Design and deliver engaging training sessions to empower customers in using our software.
- Company: Join a dynamic team at a forward-thinking company focused on customer success.
- Benefits: Global career opportunities, inclusive culture, and competitive pay.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: Experience in training or customer-facing roles with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a highly motivated and customer-focused professional with proven experience in Training, Enablement, Customer Success, or a similar client-facing role. You will have a strong background in delivering engaging virtual and in-person training sessions, workshops, and webinars, with the ability to confidently support customers throughout their learning journey. The role requires someone who can work collaboratively across departments, particularly with Product, Marketing, and Client Success teams, to ensure training content remains accurate, relevant, and aligned with customer needs. Strong organisational skills are important, as you will be managing multiple projects and workstreams simultaneously in a fast-paced environment.
Required skills and experience
- Proven experience in Training, Enablement, Customer Success, or similar customer-facing role
- Experience delivering virtual and/or in-person training sessions and webinars
- Ability to translate complex product features into clear, user-friendly training materials
- Excellent communication and presentation skills
- Experience working cross-functionally with Product, Marketing and Client Success teams
- Highly organised with the ability to manage multiple workstreams simultaneously
- Proficiency in Microsoft Office and training/webinar tools
- Experience with SaaS or subscription-based products (preferred)
About the Opportunity
We are seeking a proactive and customer-focused Training Specialist to design and deliver high-quality, scalable training programs that enable customers to confidently use our software. This role is critical in driving product adoption, reducing support demand and enhancing overall customer experience through structured onboarding, ongoing education, and continuous improvement initiatives. The Training Specialist will work cross-functionally with Product, Client Success and Marketing teams to ensure training content is relevant, impactful and aligned with customer needs and product evolution.
Key activities
- Reactive Support Training – "drop-in" Sessions
- Deliver regular open "drop-in" training sessions for end users
- Facilitate ad hoc, customer-specific sessions where required
- Capture recurring questions and pain points to inform training content improvements
- Proactive Product Education – Webinars
- Partner with Product teams to stay aligned on upcoming releases
- Design and deliver feature-focused webinars
- Drive engagement and adoption of new features post-release
- Customer Onboarding Training – i2i Onboarding
- Schedule and deliver structured onboarding programs for new clients
- Tailor onboarding content to customer-specific use cases
- Regularly review and update materials in line with product changes and user feedback
- Align content with real customer pain points and common use cases
- Collaborate with Product and Marketing to ensure consistency and accuracy
- Premium Customer Training – Diamond/Gold Programs
- Design and deliver structured annual training plans for premium customers
- Provide tailored sessions including advanced feature training, refreshers and deep dives
- Support customer retention, renewals, and upsell opportunities through targeted enablement
- Feedback & Advocacy Loop
- Gather and analyse customer feedback following training sessions
- Encourage and capture testimonials, quotes, and success stories
- Collaborate with Marketing to support case studies and campaigns
- Customer Health & Insight Program
- Support the design and execution of customer health surveys for key accounts
- Analyse results to identify risks, training needs and growth opportunities
- Share insights across Product, Marketing, and Customer Success teams
What We Offer
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates with disabilities or special needs.
Training Specialist in London employer: Intertek Group Plc
As a Training Specialist at our company, you will thrive in a dynamic and inclusive work environment that prioritises employee development and career growth. We offer competitive compensation as a Real Living Wage employer, alongside opportunities to collaborate with cross-functional teams, ensuring your contributions directly impact customer success and product evolution. Join us to be part of a motivated team dedicated to delivering exceptional training experiences that empower our clients and enhance their journey with our software.
StudySmarter Expert Advice🤫
We think this is how you could land Training Specialist in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your training sessions and customer success stories. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on how you’ve delivered engaging training and supported customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Training Specialist in London
Some tips for your application 🫡
Show Your Passion for Training:When you're writing your application, let your enthusiasm for training and customer success shine through. We want to see how motivated you are to help others learn and grow, so share any relevant experiences that highlight your passion!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in delivering engaging training sessions and working cross-functionally with teams like Product and Marketing. This shows us you understand what we're looking for!
Be Clear and Concise:We appreciate a well-structured application! Use clear language and bullet points where necessary to make your skills and experiences easy to read. Remember, we’re looking for someone who can translate complex ideas into user-friendly content.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Intertek Group Plc
✨Know Your Training Stuff
Make sure you brush up on your training techniques and methodologies. Be ready to discuss your experience in delivering engaging virtual and in-person sessions, as well as how you've tailored content to meet customer needs. This will show that you understand the role and can hit the ground running.
✨Show Off Your Collaboration Skills
Since this role involves working with Product, Marketing, and Client Success teams, be prepared to share examples of how you've successfully collaborated across departments in the past. Highlight any projects where teamwork led to improved training outcomes or customer satisfaction.
✨Be Organised and Ready to Juggle
With multiple projects on the go, demonstrate your organisational skills by discussing how you manage your time and prioritise tasks. Bring a few examples of how you've handled competing deadlines or complex workstreams in previous roles to showcase your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
As a Training Specialist, your communication skills are key. Practice explaining complex concepts in simple terms, and be ready to present your ideas clearly during the interview. This will not only impress your interviewers but also reflect your ability to create user-friendly training materials.
