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For Companies At a Glance
- Tasks: Lead global customer service and supplier management operations with a focus on excellence.
- Company: Established leader in laboratory testing and inspection services.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Shape the future of customer service in a thriving industry.
- Qualifications: 17 years of experience in operational management and customer service.
- Other info: Join a passionate team dedicated to innovation and quality.
The predicted salary is between 54000 - 84000 £ per year.
Overview
Operational managment experience in laboratory testing, Inspection & Audit field, Management exposure in Operation, Customer Service and Account management. Been in the industry for 17 years now.
Specialties
- Planning
- Organizing
- Managing and Movating a group/team to deliver.
- Process management
- Rightsizing an operation
- People skills
- Customer Service management (operational aspect and customer management aspect)
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Director, Global Customer Service, Supplier Management employer: Intertek Group Plc
Contact Detail:
Intertek Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Global Customer Service, Supplier Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your 17 years of experience in operational management can directly benefit their customer service and supplier management goals.
✨Tip Number 3
Practice your people skills! Role-play common interview scenarios with a friend or mentor to boost your confidence. Highlight your ability to motivate teams and manage customer relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience, so take advantage of that and get your application in front of the right people.
We think you need these skills to ace Director, Global Customer Service, Supplier Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational management experience, especially in laboratory testing and customer service. We want to see how your 17 years in the industry have shaped your skills in planning, organising, and managing teams.
Showcase Your Achievements: Don’t just list your responsibilities; we want to know what you’ve achieved! Use specific examples that demonstrate your ability to motivate teams and improve processes in customer service and account management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your people skills can enhance our global customer service. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Intertek Group Plc
✨Know Your Operations Inside Out
Make sure you have a solid understanding of operational management in the laboratory testing and inspection fields. Brush up on key processes and be ready to discuss how you've successfully managed teams and operations in your previous roles.
✨Showcase Your People Skills
As a Director, you'll need to motivate and manage a diverse team. Prepare examples that highlight your ability to connect with people, resolve conflicts, and foster a positive work environment. This will demonstrate your leadership style and effectiveness.
✨Demonstrate Customer Service Expertise
Be ready to talk about your experience in customer service management. Think of specific instances where you improved customer satisfaction or streamlined processes. This will show that you understand both the operational and customer management aspects of the role.
✨Plan for Rightsizing Challenges
Rightsizing can be a sensitive topic. Prepare to discuss your approach to managing change within an organisation. Share strategies you've used to ensure smooth transitions while maintaining team morale and productivity.
