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- Tasks: Lead and grow a dynamic field service team while ensuring top-notch customer satisfaction.
- Company: Join a leading packaging solutions company with a focus on innovation and excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of service delivery.
- Why this job: Make a real impact by enhancing service efficiency and customer experience in a fast-paced environment.
- Qualifications: 5 years in technical field service and 7 years in leadership; strong communication and problem-solving skills.
- Other info: Exciting opportunity for career growth and development in a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Position Purpose: Support and grow the field service organization by providing high customer satisfaction both internally and externally while meeting company objectives.
Principle Accountabilities:
- Develop and manage a field service organization in support of an installed base of Better Packages/IPG packaging equipment in EUK.
- Provide overall leadership to field service organization including hiring, performance management, capacity planning, training, scheduling, etc.
- With team members, achieve department goals, communicate business updates, engage and implement applicable input, and lead personnel development.
- Monitor and propose staffing needs.
- Foster a culture of professionalism within the organization furthering Better Package/IPG's position as the leader in packaging solutions.
- Make recommendations and design policies and rules that will reduce costs and improve the efficiency of the services.
- Develop, propose, and negotiate service contracts.
- Partner with sales leadership to manage capacity and grow service revenue.
- Lead in the development of specifications, selection, and deployment of all required field service management tools.
- Support field service management process and reporting standards to ensure client needs have been met or exceeded.
- Develop and execute continuous improvement and regional service initiatives and metrics.
- Serve as primary customer interface, providing resolutions and solutions, presentations, and facilitating additional services.
- Support and achieve service budget.
- Support internal staff, service technicians, customers, and sales staff with technical questions.
- Conduct site audits and safety inspections to ensure company and customer objectives are achieved as well as an adequate supply of spare parts are maintained.
- Liaise with Field Service Supervisors to appraise employee performance regarding promotions, transfers, and work assignments.
- Guide, train, and develop lower-level management and supervisors.
- Uphold company standards of excellence and service guaranteeing quality performance.
- Other duties as assigned.
Essential Skills and Experience:
- Technical degree or equivalent combination of school and experience, plus 5 years related technical field service experience and 7 years in a leadership position.
- An inclusive, empowering leadership style with team-building and motivational abilities.
- Proven organizational planning and development experience.
- Well organized with ability to lead effectively in a fast-paced environment.
- Experience leading and growing a decentralized technical workforce.
- Experience deploying/implementing/utilizing field service management software.
- Outstanding listening and communication (written and verbal), collaboration, and problem-solving skills.
- Customer service skills in the areas of handling disputes and treating customers with care.
- Ability to generate and present a variety of information displaying regional performance and metrics.
- Proficient in Microsoft Office Suite.
- Must have an active and valid EU/UK driver's license and ability to pass a background check and medical.
- Willing to travel approximately up to 70% of the time.
- Must be based in the UK or Germany.
Regional Field Service Manager EUK employer: Intertape Polymer Group
Contact Detail:
Intertape Polymer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Field Service Manager EUK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Regional Field Service Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their field service operations and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've developed teams, managed performance, and fostered a culture of professionalism in previous roles. This is key for a position that requires strong management capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Regional Field Service Manager EUK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical background, as these are key for the Regional Field Service Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved service efficiency in previous roles.
Showcase Your Communication Skills: Since communication is crucial for this role, ensure your application is clear and well-structured. Use concise language and check for any typos or grammatical errors before submitting.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the hiring process.
How to prepare for a job interview at Intertape Polymer Group
✨Know Your Stuff
Make sure you understand the technical aspects of the field service role. Brush up on Better Packages/IPG packaging equipment and be ready to discuss how your experience aligns with the job requirements. This shows you're not just interested, but also knowledgeable.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you fostered a culture of professionalism or improved team performance.
✨Be Customer-Centric
Highlight your customer service skills during the interview. Prepare to discuss how you've handled disputes or provided exceptional service in previous roles. This will demonstrate your ability to maintain high customer satisfaction, which is key for this position.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like staffing needs or service contract negotiations. Practise your responses to these scenarios, focusing on your problem-solving and decision-making skills to show you can think on your feet.
