Technical Product SpecialistLocation – Windsor / Edinburgh, UKType of Work - OfficeRole OverviewThe Product Technical Specialist is a key member of the Agile Scrum Product Team, responsible for designing, developing and maintaining the UKI Edition of the Core Product. Working closely with the Product Owner, Product Manager and cross-functional team members, the role contributes to the delivery of high-quality product enhancements, defect resolutions and technical improvements that meet customer, business and regulatory requirements. The Product Technical Specialist analyses enhancement requests, reported defects and implementation feedback, producing technical solutions that are scalable, maintainable and aligned with the product architecture. Responsibilities include software development, troubleshooting, technical design, release readiness, automated testing and continuous improvement to ensure that product changes are delivered to agreed quality standards within Sprint and release commitments. The role collaborates closely with Product Management, Application Specialists, Implementation and Support teams to investigate issues, assess technical feasibility and support the successful adoption of new functionality. While the role is primarily office-based within the Product Team, occasional travel to customer sites, healthcare organisations or partner locations may be required to support technical investigations, workshops or other business activities. Key ResponsibilitiesThe Product Technical Specialist will act in accordance with Agile principles and work as part of a Scrum Team. Product DevelopmentDesign, develop, test and maintain functionality within the UKI Edition of the Core Product to meet regional business, clinical and regulatory requirements. Develop and maintain technical components including integrations, reports, data migration utilities, JavaScript enhancements and other product features. Analyse customer enhancement requests, reported defects and implementation feedback to determine the most appropriate technical solution. Produce technical specifications to support the delivery of new functionality and product enhancements. Ensure all developments comply with product architecture, coding standards and quality expectations. Maintain compatibility between the UKI Edition and Core Product releases, assessing the impact of Core Product changes on local functionality. Produce and maintain technical documentation to support ongoing development, support and knowledge sharingAgile Product DeliveryWork collaboratively with the Product Owner, Product Manager and Scrum Team to refine, estimate and deliver Product Backlog Items. Participate fully in Scrum ceremonies including Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives. Provide technical expertise during backlog refinement, identifying dependencies, technical risks and implementation approaches. Estimate development effort and contribute to Sprint planning to support predictable delivery. Collaborate closely with Application Specialists to translate business, clinical and customer requirements into robust technical solutions. Contribute to release planning by ensuring completed developments are ready for inclusion in product releasesQuality, Support and Continuous ImprovementUndertake unit testing and support integration, regression and user acceptance testing activities to ensure product quality. Investigate, diagnose and resolve software defects identified through customer support, testing, implementation activities or internal quality assurance. Assess reported issues to determine whether they represent software defects, configuration issues or enhancement opportunities. Validate completed developments prior to release and support post-release issue resolution where required. Identify opportunities to improve product performance, maintainability, usability and technical quality. Contribute to continuous improvement initiatives within the Scrum Team, including development practices, tooling, automation and quality processesCollaboration and Stakeholder EngagementWork collaboratively with Product Management, Application Specialists, Support, Implementation and other business teams to ensure the successful delivery of product enhancements. Provide technical input into the assessment of customer requirements and implementation feedback to inform future product development. Build effective working relationships with internal stakeholders to ensure customer needs are understood and translated into high-quality product solutions. Contribute to the evolution of the UKI Edition by supporting strategic product initiatives and helping ensure the product continues to meet the needs of customers within the regionExperience/Qualification Required Essential: Demonstrable experience in software development, technical configuration or application development, with a passion for delivering high-quality software solutions. Experience of developing using web technologies, including HTML, JavaScript and related frameworks. Experience of SQL, database design principles, data analysis and data migration techniques. Understanding of web technologies, Internet/Intranet architecture and system integration concepts. Experience of working within an Agile Scrum environment, participating in backlog refinement, Sprint Planning, estimation and iterative delivery. Commitment to software quality through testing, peer review and continuous improvement. Experience working within the healthcare sector or with Electronic Health Record (EHR) solutions. Experience of REST APIs, web services and systems integration. Experience with source control, DevOps practices and CI/CD pipelinesFamiliarity with AI technologies, including Generative AI, Large Language Models (LLMs), and their practical application within software development and healthcare technology. Experience integrating AI-powered services or APIs into software solutions. Knowledge of AI governance, security, privacy, and responsible use, particularly within regulated environments such as healthcareKey AttributesDrive - The desire to succeed, willingness to go the extra mile, passion for results, healthy sense of competition. effectively assesses risks and returns; Teamwork and collaboration - Ability to collaborate effectively with people of comparable talents and different strengths; Continuous improvement - Displays a hunger for continuous improvement including personal development, product development and team workflow and systems, remaining open to mentoring and advice from senior roles. Applies dedication to personal and professional development. Education and Training – DesirableUniversity degree or equivalent work experienceProficiency in English and one other languageAbout InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. AI DisclaimerInterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., InterSystems' approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments. Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
Product/Technical Specialist in Edinburgh employer: Intersystems
InterSystems is an exceptional employer for an ICT Applications Specialist, offering a dynamic work culture that prioritises continuous improvement and employee development. With a focus on healthcare technology, employees benefit from engaging in meaningful projects that directly impact patient care, while also enjoying opportunities for professional growth through training and collaboration with diverse teams across the globe. The company's commitment to innovation and excellence, combined with its supportive environment, makes it an attractive place for those looking to make a difference in the healthcare sector.
