At a Glance
- Tasks: Become an expert in healthcare solutions and help customers implement innovative InterSystems products.
- Company: Join InterSystems, a leading data technology provider with a global impact.
- Benefits: Competitive salary, travel opportunities, and continuous learning in a dynamic environment.
- Other info: Exciting career growth with a supportive team and a culture of continuous improvement.
- Why this job: Make a real difference in healthcare by optimising processes and enhancing patient care.
- Qualifications: 3+ years in healthcare, strong communication skills, and knowledge of PAS workflows.
The predicted salary is between 50000 - 60000 € per year.
The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare PAS background and have an in-depth knowledge understanding of the PAS rules and PAS workflows and requirements within the private and public hospitals in UK. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Key Responsibilities
- The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.
- The Application Specialist will undertake the following:
Discovery
- Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
- Analyse customer processes
- Identify gaps and possible solutions
- Run Edition Proposed solution presentations with the customer.
Launch
- Run Edition Customer Induction workshops
- Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
- Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
- Produce clear documentation (business requirements/maps, solution design document, validation scripts)
- Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
- Log any additional configuration through Edition change process and follow up with product team to close the configurations
Setup
- Set up customer site configuration
- Create validation scripts for verifying agreed configuration
- Participate in validating the configured system based on solution design
- Participate in validating the migrated data to ensure it works with the solution
- Log errors following the standard corporate procedure
- Support customer validation
- Troubleshoot customer issues during implementation phases
- Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
- Distinguish issues from change requests and log following standard corporate procedure
- Document Handover Documentation for Support
Adoption
- Participate in Dry Run process
- Prepare Train the trainer material
- Conduct individual and group training, product demonstrations and workshops as required
- Train Customer Trainers on TrakCare functions as per customer solution
- Provide on-site support to Customer Go-Live
Sustain
- Liaise with other InterSystems departments to resolve any remaining issues
- Complete the support handover process
On-going responsibilities
- Support colleagues and assist in spreading application knowledge
- Maintain consistent and traceable documentation as required
- Learn new functionalities available on the TrakCare product
Skills and Experience
Essential
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK
- Deep understanding of the PAS rules and PAS workflows and requirements within the private and public hospitals in UK
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
Desirable
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer-facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
Education & Training
Desirable
- University degree in Science or Engineering or Clinical
- Proficiency in English
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Application Specialist PAS in Edinburgh employer: InterSystems
InterSystems is an exceptional employer that fosters a culture of continuous improvement and innovation, particularly in the healthcare sector. With a commitment to employee growth, we offer extensive training opportunities and the chance to work with cutting-edge technology in a collaborative environment. Our supportive work culture, combined with the flexibility of travel and the opportunity to make a meaningful impact on healthcare systems, makes us an attractive choice for professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Specialist PAS in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the healthcare and tech sectors. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of PAS processes and workflows. Share specific examples of how you've tackled challenges in the past – it’ll show them you’re the real deal.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out directly to the hiring manager or team. Ask insightful questions about the position and express your enthusiasm for the company. This personal touch can really set you apart from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends and developments in healthcare technology. Whether it’s through online courses or reading up on new products, showing that you’re proactive about your professional growth can impress potential employers.
We think you need these skills to ace Application Specialist PAS in Edinburgh
Some tips for your application 🫡
Know Your Stuff:Make sure you really understand the Application Specialist role and what it entails. Brush up on your healthcare knowledge, especially around PAS processes, as this will help you stand out in your application.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight your relevant experience and skills that match the job description. Show us how your background makes you the perfect fit for this role!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at InterSystems
✨Know Your PAS Inside Out
Make sure you brush up on your knowledge of PAS rules and workflows. Being able to discuss specific processes and how they apply to both private and public hospitals in the UK will show that you're not just familiar with the theory, but you can also apply it practically.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your ideas clearly. Prepare examples of past experiences where you've successfully conducted training or workshops, as this will demonstrate your consultative skills and ability to engage with various stakeholders.
✨Be Ready for Problem-Solving
Think of scenarios where you've identified gaps in processes and proposed solutions. Be prepared to discuss how you would approach similar challenges in the role, especially when it comes to minimising custom work and driving maximum benefits from standard solutions.
✨Stay Updated on Product Developments
Familiarise yourself with the latest updates and functionalities of the TrakCare product. Showing that you’re proactive about learning new features will highlight your commitment to continuous improvement and your readiness to support customers effectively.
