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- Tasks: Support healthcare clients by implementing innovative software solutions and training users.
- Company: Join InterSystems, a global leader in data technology for healthcare and more.
- Benefits: Competitive salary, travel opportunities, and ongoing professional development.
- Why this job: Make a real difference in healthcare by optimising clinical processes with cutting-edge technology.
- Qualifications: Experience in healthcare, strong communication skills, and a passion for technology.
- Other info: Dynamic role with opportunities for travel and career growth in a supportive environment.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Clinical Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” Nursing/Doctor/Midwife resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Clinical Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Key Responsibilities
- Discovery
- Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
- Analyse customer processes
- Identify gaps and possible solutions
- Run Edition Proposed solution presentations with the customer
- Launch
- Run Edition Customer Induction workshops
- Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
- Propose solutions for customer problems by mapping existing product components and minimise the need for variations from standard ISC product lines including where relevant Regional Editions
- Produce clear documentation (business requirements/maps, solution design document, validation scripts)
- Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
- Log any additional configuration through Edition change process and follow up with product team to close the configurations
- Setup
- Set up customer site configuration
- Create validation scripts for verifying agreed configuration
- Participate in validating the configured system based on solution design
- Participate in validating the migrated data to ensure it works with the solution
- Log errors following the standard corporate procedure
- Support customer validation
- Troubleshoot customer issues during implementation phases
- Follow‑up on test fixes and work with the Project Manager/Product Team to implement fix
- Distinguish issues from change requests and log following standard corporate procedure
- Document Handover Documentation for Support
- Adoption
- Participate in Dry Run process
- Prepare Train the trainer material
- Conduct individual and group training, product demonstrations and workshops as required
- Train Customer Trainers on TrakCare functions as per customer solution
- Provide on‑site support to Customer Go‑Live
- Sustain
- Liaise with other InterSystems departments to resolve any remaining issues
- Complete the support handover process
- On‑going responsibilities
- Support colleagues and assist in spreading application knowledge
- Maintain consistent and traceable documentation as required
- Learn new functionalities available on the TrakCare product
Essential Skills and Experience
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of clinical processes
- Experience with EMR systems
- Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
- Experience working in a nursing role within a hospital environment
- Experience contributing to a multi‑disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
Desirable
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer‑facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
Education & Training Desirable
- University degree- Nursing/ Medicine Degree
- Clinical specialty
- Proficiency in English
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.
Clinical Application Specialist employer: InterSystems
Contact Detail:
InterSystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Application Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Clinical Application Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for interviews by brushing up on your product knowledge. Familiarise yourself with InterSystems products and how they fit into clinical processes. This will help you impress interviewers with your expertise and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your consultative skills! Role-play common customer scenarios with a friend or mentor. This will help you articulate your ideas clearly and confidently, which is key when advising customers on implementing solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the exciting world of healthcare technology.
We think you need these skills to ace Clinical Application Specialist
Some tips for your application 🫡
Know Your Stuff: Make sure you really understand the role of a Clinical Application Specialist. Brush up on your healthcare knowledge and InterSystems products so you can show us you're the expert we need!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your relevant experience in healthcare and any specific skills that match the job description. We love seeing how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language to demonstrate how you can articulate ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at InterSystems
✨Know Your Stuff
Make sure you brush up on your knowledge of InterSystems products and their applications in healthcare. Familiarise yourself with the specific solutions mentioned in the job description, as well as any recent updates or releases. This will show that you're proactive and genuinely interested in the role.
✨Understand the Customer's Needs
Before the interview, think about how you would assess a customer's processes and identify gaps. Be ready to discuss how you would propose solutions that minimise customisation while maximising benefits. This demonstrates your consultative skills and understanding of the role.
✨Practice Your Presentation Skills
Since you'll be conducting training and workshops, practice explaining complex concepts in simple terms. Prepare a mini-presentation on a relevant topic, like a common clinical process, to showcase your ability to communicate effectively with clinicians and other stakeholders.
✨Show Your Team Spirit
Highlight your experience working in multi-disciplinary teams and how you've contributed to collaborative projects. Be prepared to share examples of how you've supported colleagues and spread application knowledge, as teamwork is crucial in this role.