Application Specialist (m/w/d) in Belfast

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. The successful individual will have come from a Healthcare PAS background and have an in-depth knowledge understanding of the PAS rules and billing workflows and requirements within the private and public hospitals in the UK.

The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Key Responsibilities

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:

• Work with the customer to ensure early data collection information is gathered correctly and as per the schedule.
• Log any additional configuration through Edition change process and follow up with product team to close the configurations.
• Set up customer site configuration.
• Create validation scripts for verifying agreed configuration.
• Participate in validating the migrated data to ensure it works with the solution.
• Troubleshoot customer issues during implementation phases.
• Follow-up on test fixes and work with the Project Manager/Product Team to implement fix.
• Conduct individual and group training, product demonstrations and workshops as required.

Excellent communication skills and experience of conducting customer training, workshops and/or presentations are essential. A deep understanding of the PAS rules and workflows and requirements within the private and public hospitals in the UK is required. Experience with writing functional documents and communicating with key stakeholders at various levels within healthcare organisations, which may be government/public and/or private sector businesses, is also necessary. Experience implementing software solutions and exposure to IT services in a customer-facing setting is important. Previous experience as an Application or Configuration Specialist and good computer skills are required. Experience conducting software testing is desirable.

Education & Training

Desirable proficiency in English.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.