At a Glance
- Tasks: Support customer validation and implement InterSystems products effectively.
- Company: Join a leading data technology provider in healthcare and beyond.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Become an expert in healthcare solutions and make a real impact.
- Qualifications: 3+ years in healthcare with strong communication and consultative skills.
The predicted salary is between 45000 - 55000 £ per year.
Support customer validation. The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the Billing / PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare Billing background and have an in-depth knowledge understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Key Responsibilities
- Discovery
- Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
- Analyse customer processes
- Identify gaps and possible solutions
- Run Edition Proposed solution presentations with the customer.
- Launch
- Run Edition Customer Induction workshops
- Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
- Propose solutions for customer problems by mapping existing product components and minimise the need for variations from standard ISC products lines including where relevant Regional Editions
- Produce clear documentation (business requirements/maps, solution design document, validation scripts)
- Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
- Log any additional configuration through Edition change process and follow up with product team to close the configurations
- Setup
- Set up customer site configuration
- Create validation scripts for verifying agreed configuration
- Participate in validating the configured system based on solution design
- Participate in validating the migrated data to ensure it works with the solution
- Log errors following the standard corporate procedure
- Support customer validation
- Troubleshoot customer issues during implementation phases
- Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
- Distinguish issues from change requests and log following standard corporate procedure
- Document Handover Documentation for Support
- Adoption
- Participate in Dry Run process
- Prepare Train the trainer material
- Conduct individual and group training, product demonstrations and workshops as required
- Train Customer Trainers on TrakCare functions as per customer solution
- Provide on‑site support to Customer Go‑Live
- Sustain
- Liaise with other InterSystems departments to resolve any remaining issues
- Complete the support handover process
- On‑going responsibilities
- Support colleagues and assist in spreading application knowledge
- Maintain consistent and traceable documentation as required
- Learn new functionalities available on the TrakCare product
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK
- Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK
- Experience contributing to a multi‑disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
- Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
- Experience implementing software solutions
- Exposure to IT services in a customer‑facing setting
- Previous experience as an Application or Configuration Specialist
- Previous experience of change management
- Good computer skills
- Experience conducting software testing
- Desirable: University degree in Science or Engineering or Clinical
- Proficiency in English
Essential Skills and Experience
Desirable
Education & Training
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next‑generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.
Application Specialist PAS employer: InterSystems
InterSystems is an excellent employer, offering a dynamic work environment in Windsor where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training and mentorship opportunities to help you excel in your role as a Frontline Technical Services Manager. Our commitment to service excellence is matched by our supportive culture, making it a rewarding place to build your career while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Application Specialist PAS
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and tech industries. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your knowledge of PAS processes and billing workflows. Share specific examples of how you've solved problems in the past – it’ll show them you’re the right fit for the role.
✨Tip Number 3
Practice makes perfect! Before any interview, run through common questions and prepare your answers. Focus on how your experience aligns with the responsibilities of the Application Specialist role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and shows that you’re genuinely interested in the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Application Specialist PAS
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the key responsibilities and skills mentioned in the job description. We want to see how your experience aligns with what we're looking for, so highlight your healthcare billing background and any relevant projects you've worked on.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants customise their applications to reflect our values and the specifics of the role. Show us how you can be the expert resource we need for our customers.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate well-organised documents that make it easy for us to see your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at InterSystems
✨Know Your Stuff
Make sure you brush up on your knowledge of healthcare billing processes and the specific requirements within UK hospitals. Familiarise yourself with InterSystems products, especially the TrakCare system, so you can confidently discuss how these solutions can benefit potential customers.
✨Practice Your Presentation Skills
Since you'll be conducting workshops and training sessions, it's crucial to practice your presentation skills. Prepare a mock presentation about how to implement InterSystems solutions effectively, and get feedback from friends or colleagues to refine your delivery.
✨Understand Customer Needs
Before the interview, think about how you would assess customer processes and identify gaps. Be ready to discuss specific examples from your past experience where you've successfully advised clients on implementing solutions that drive maximum benefits while minimising custom work.
✨Show Your Team Spirit
This role involves working closely with various departments, so highlight your experience in multi-disciplinary teams. Share examples of how you've collaborated with others to resolve issues or improve processes, demonstrating your ability to communicate effectively with different stakeholders.
