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- Tasks: Join us as a Service Engineer, installing and supporting cutting-edge machinery.
- Company: InterSTEM is a diverse company that values innovation and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for travel and overtime pay.
- Why this job: Make an impact by solving real-world problems and enhancing production lines.
- Qualifications: You need a qualification in Electronic/Electrical Engineering and 5+ years of relevant experience.
- Other info: Travel within the UK and overseas is required; a valid passport is essential.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service Engineer – Software
Location: Sandy, Bedfordshire
Salary: TBC
Hours: Monday to Thursday: 08:30 to 17:00 (½ hour for lunch)
Friday: 08:30 to 16:00 (½ hour for lunch)
Note: Overtime will be required when traveling to/from customer sites.
Main Purpose of the Job
- Installation and commissioning of new machinery, servicing of existing machinery, and providing machine breakdown support.
Key Responsibilities:
- Perform site visits for installation, commissioning, training, upgrades, and breakdowns.
- Write, debug, and commission software onsite for production line integrations.
- Provide remote software diagnostics and support for machine breakdowns, upgrades, and installations.
- Offer telephone and/or email support for machine breakdowns.
- Liaise with internal support teams to ensure that the support log is up to date with customer status.
- Assist in producing quotes for customers for parts and/or support.
- Support the in-house software/electrical team with the commissioning and testing of machines before shipment.
- Complete internal documentation such as test plans, validation documents, etc., as part of the company’s commitment to quality.
- Liaise effectively with in-house personnel to resolve build and design issues as required.
This brief job specification is not to be regarded as exclusive or exhaustive, as you may be required to undertake various duties as reasonably requested by your manager and/or the company.
Essential Qualifications:
- A recognized qualification in Electronic/Electrical/Control Engineering (e.g., BTEC HNC).
- Background in Electrical/Software (PLC) Engineering.
- 5+ years of experience in servicing machinery.
- 5+ years of experience in fault-finding machinery.
- 5+ years of basic programming experience with Siemens/Allen Bradley software.
Desirable Qualifications:
- Degree educated in electrical/control systems engineering.
- Chartered or working towards chartered status.
- Electrical certification for working with 3-phase installations.
- Experience installing/commissioning packaging machinery or production lines.
- Experience in line validation and completing validation documentation.
Skills and Personal Attributes:
- Ability to fault-find machines and implement reliable solutions.
- Ability to recommend product development features to improve the product range.
- Fully conversant with MS Office.
- Effective team player with excellent communication skills.
- Prepared to travel within the UK and overseas for service, installations, and inspections.
- Holds a valid passport.
- Ability to use initiative and work to tight deadlines.
For more details and to apply, please contact InterSTEM. Be part of a company that champions diversity and offers a supportive and engaging work environment.
Service Engineer employer: InterSTEM
Contact Detail:
InterSTEM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with installation and commissioning of machinery during any conversations or interviews. This practical knowledge is crucial for a Service Engineer role, and showcasing specific examples can set you apart.
✨Tip Number 2
Familiarize yourself with the software used in the industry, particularly Siemens and Allen Bradley. Being able to discuss your programming experience confidently will demonstrate your technical proficiency and readiness for the job.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn. Engaging with current employees or industry experts can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've successfully handled machine breakdowns in the past. Real-life examples of your ability to troubleshoot and implement solutions will resonate well with hiring managers.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in servicing machinery, fault-finding, and programming with Siemens/Allen Bradley software. Use specific examples that demonstrate your skills and qualifications.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Engineer role. Explain how your background in Electronic/Electrical/Control Engineering and your experience align with the company's needs.
Showcase Your Technical Skills: In your application, emphasize your technical skills related to installation, commissioning, and software diagnostics. Mention any relevant certifications or training that support your expertise in these areas.
Highlight Communication Abilities: Since effective communication is crucial for this role, provide examples of how you've successfully liaised with teams or customers in previous positions. This will demonstrate your ability to work collaboratively and support clients effectively.
How to prepare for a job interview at InterSTEM
✨Showcase Your Technical Skills
Be prepared to discuss your experience with installation, commissioning, and servicing machinery. Highlight specific examples where you successfully diagnosed and resolved issues, especially using Siemens or Allen Bradley software.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your fault-finding skills. Prepare to explain your thought process when troubleshooting machinery and how you implement reliable solutions under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and internal teams, practice clear and concise communication. Be ready to discuss how you handle customer support via phone or email, and provide examples of successful interactions.
✨Emphasize Team Collaboration
The job requires working closely with in-house personnel. Share experiences where you collaborated with others to resolve build and design issues, showcasing your ability to be an effective team player.
