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- Tasks: Install and service machinery, provide software support, and troubleshoot breakdowns.
- Company: Join a diverse company that values teamwork and innovation in engineering.
- Benefits: Enjoy a supportive work environment with opportunities for travel and overtime pay.
- Why this job: Make an impact by solving real-world problems and enhancing production efficiency.
- Qualifications: Need a qualification in Electronic/Electrical Engineering and 5 years of relevant experience.
- Other info: Travel within the UK and overseas is required; must hold a valid passport.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service Engineer – Software Location: Sandy, Bedfordshire Salary: TBC Hours: Monday to Thursday: 08:30 to 17:00 (½ hour for lunch) Friday: 08:30 to 16:00 (½ hour for lunch) Note: Overtime will be required when traveling to/from customer sites. Main Purpose of the Job Installation and commissioning of new machinery, servicing of existing machinery, and providing machine breakdown support. Key Responsibilities: Perform site visits for installation, commissioning, training, upgrades, and breakdowns. Write, debug, and commission software onsite for production line integrations. Provide remote software diagnostics and support for machine breakdowns, upgrades, and installations. Offer telephone and/or email support for machine breakdowns. Liaise with internal support teams to ensure that the support log is up to date with customer status. Assist in producing quotes for customers for parts and/or support. Support the in-house software/electrical team with the commissioning and testing of machines before shipment. Complete internal documentation such as test plans, validation documents, etc., as part of the company’s commitment to quality. Liaise effectively with in-house personnel to resolve build and design issues as required. This brief job specification is not to be regarded as exclusive or exhaustive, as you may be required to undertake various duties as reasonably requested by your manager and/or the company. Essential Qualifications: A recognized qualification in Electronic/Electrical/Control Engineering (e.g., BTEC HNC). Background in Electrical/Software (PLC) Engineering. 5 years of experience in servicing machinery. 5 years of experience in fault-finding machinery. 5 years of basic programming experience with Siemens/Allen Bradley software. Desirable Qualifications: Degree educated in electrical/control systems engineering. Chartered or working towards chartered status. Electrical certification for working with 3-phase installations. Experience installing/commissioning packaging machinery or production lines. Experience in line validation and completing validation documentation. Skills and Personal Attributes: Ability to fault-find machines and implement reliable solutions. Ability to recommend product development features to improve the product range. Fully conversant with MS Office. Effective team player with excellent communication skills. Prepared to travel within the UK and overseas for service, installations, and inspections. Holds a valid passport. Ability to use initiative and work to tight deadlines. For more details and to apply, please contact InterSTEM. Be part of a company that champions diversity and offers a supportive and engaging work environment.
Service Engineer employer: InterSTEM
Contact Detail:
InterSTEM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with installation and commissioning of machinery during any conversations or interviews. This practical knowledge is crucial for the role and can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with Siemens and Allen Bradley software, as well as PLC programming. Being able to discuss specific projects where you've used these tools will demonstrate your technical expertise and readiness for the job.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Share examples of how you've successfully diagnosed and resolved machine breakdowns, as this is a key responsibility of the position.
✨Tip Number 4
Show your willingness to travel and work flexible hours. Since the job requires site visits and potential overtime, expressing your readiness to meet these demands will make you a more attractive candidate.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in servicing machinery, fault-finding, and programming with Siemens/Allen Bradley software. Use specific examples to demonstrate your skills and qualifications.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Engineer role. Mention your experience with installation, commissioning, and providing support, and explain why you are a good fit for the company.
Highlight Relevant Qualifications: Clearly list your qualifications in Electronic/Electrical/Control Engineering and any certifications related to electrical installations. If you have experience with packaging machinery or production lines, make sure to include that as well.
Showcase Communication Skills: Since effective communication is essential for this role, provide examples in your application that demonstrate your ability to liaise with internal teams and offer support to customers via phone or email.
How to prepare for a job interview at InterSTEM
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electrical and software engineering, particularly with PLC systems like Siemens or Allen Bradley. Highlight specific projects where you successfully installed or serviced machinery.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved machine breakdowns in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your analytical skills.
✨Communicate Effectively
Since the role requires liaising with internal teams and providing customer support, practice clear and concise communication. Be ready to explain complex technical issues in a way that non-technical stakeholders can understand.
✨Emphasize Team Collaboration
Highlight your ability to work as part of a team, especially in high-pressure situations. Share experiences where you collaborated with others to achieve a common goal, particularly in installations or troubleshooting scenarios.
