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For Companies At a Glance
- Tasks: Lead daily operations, ensuring properties meet high standards and processes run smoothly.
- Company: Join a dynamic organisation focused on delivering exceptional property management services.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing efficiency and leading high-performance teams in a fast-paced environment.
- Qualifications: Experience in operations, property management, or hospitality is essential; strong leadership skills are a must.
- Other info: This role offers the chance to shape operational excellence and customer satisfaction.
The predicted salary is between 60000 - 80000 £ per year.
Reporting to: CEO
Direct Reports: Property Manager(s), Maintenance, Housekeeping, and Cleaning Teams
Salary: £60k - £80k DOE
Location: Cambridge, Hybrid
Company Mission
To ensure the organisation runs like clockwork—every property, process, and partner operating at a high standard, delivering smooth, scalable, and profitable operations that delight customers and protect brand integrity.
Core Responsibilities
- Operational Delivery: Oversee the day-to-day management of properties under lettings and management. Ensure all Service Level Agreements (SLAs) and operational standards are consistently met (including repairs, void turnaround, check-ins/check-outs, and inspections). Maintain accurate and up-to-date property dashboards and maintenance logs.
- Process and Systems: Design, document, and refine Standard Operating Procedures (SOPs) across all operational areas. Lead the adoption of automation and technology tools to streamline processes (e.g., repair tracking, compliance alerts). Own and manage compliance requirements (such as licensing, gas certificates, fire safety checks, GDPR), ensuring full and timely adherence.
- Team Leadership: Recruit, train, and manage operational staff and external contractors. Cultivate a culture of accountability, efficiency, and high-quality customer service. Set and evaluate weekly KPIs to measure and drive operational performance.
- Contractor and Supplier Management: Build and maintain strong, reliable relationships with tradespeople, cleaning services, and vendors. Negotiate competitive rates and ensure all third-party work meets performance expectations.
- Quality Assurance: Conduct regular property audits to ensure standards are upheld and continuously improved. Identify and resolve recurring issues through a data-driven approach.
Ideal Candidate
- Systems Thinker: Passionate about streamlining workflows and enhancing efficiency.
- Calm Under Pressure: Maintains attention to detail and good judgment under demanding circumstances.
- Operational Experience: Solid background in operations, property management, hospitality, or logistics.
- Adaptable but Structured: Balances well-defined procedures with flexibility in a fast-changing environment.
- Customer-Focused: Committed to delivering exceptional service and operational excellence.
- Clear Communicator: Effectively conveys goals, feedback, and expectations to teams and external partners.
- Leadership-Oriented: Motivates, supports, and guides teams with a hands-on leadership approach.
- Analytical Mindset: Uses strategic thinking and data to identify problems and drive improvement.
What to Expect
This role will oversee the operational core of the business, ensuring all managed properties meet rigorous quality standards. The successful candidate will continuously refine systems, support teams, and work with partners to drive efficiency and profitability.
If you are passionate about building systems, leading high-performance teams, and delivering a premium customer experience in a dynamic and evolving property environment, this is an exciting opportunity to make a significant impact. Apply now.
Director of Operations employer: InterSTEM
Contact Detail:
InterSTEM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in property management and operational efficiency. Understanding current technologies and methodologies will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the property management and operations sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about best practices.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in previous roles. Highlighting your experience with SLAs, compliance, and team leadership will showcase your fit for the role.
✨Tip Number 4
Research StudySmarter's company culture and values. Tailoring your conversation to align with our mission and demonstrating your commitment to customer service will make a strong impression.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, property management, or hospitality. Use specific examples that demonstrate your ability to streamline processes and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for operational excellence and customer service. Address how your skills align with the company's mission and the specific responsibilities of the Operations Director role.
Highlight Leadership Experience: Emphasise your leadership skills and experience managing teams. Provide examples of how you've cultivated a culture of accountability and efficiency in previous roles.
Showcase Analytical Skills: Include instances where you've used data-driven approaches to identify problems and implement improvements. This will demonstrate your analytical mindset, which is crucial for the role.
How to prepare for a job interview at InterSTEM
✨Showcase Your Operational Expertise
Be prepared to discuss your previous experience in operations management, particularly in property management or hospitality. Highlight specific examples where you successfully streamlined processes or improved efficiency.
✨Demonstrate Leadership Skills
Since this role involves managing teams, be ready to share your leadership style and how you've motivated teams in the past. Discuss any training or development initiatives you've implemented to enhance team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to make quick decisions or resolve conflicts, and be ready to explain your thought process.
✨Emphasise Your Customer-Focused Approach
The company values exceptional customer service, so be sure to convey your commitment to delivering a premium experience. Share examples of how you've prioritised customer satisfaction in your previous roles.
