Job Description
Customer Service Administrator
Location: Cambridge Office Based
Permanent, Full-Time
Are you a friendly, organised, and proactive individual looking to join a dynamic and supportive team? We’re seeking a Customer Service Administrator to join our Cambridge office on a full-time basis.
This is an office-based role, perfect for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering excellent customer service.
Key Responsibilities
- Answering incoming phone calls and providing helpful, professional responses
- Responding to customer enquiries via email in a timely and accurate manner
- Managing day-to-day diary scheduling and appointments for internal teams
- General administrative tasks, including filing, data entry, and document management
- Liaising with internal departments to ensure smooth handling of customer issues
- Updating internal systems and maintaining accurate records
Ideal Candidate Will Have
- Previous experience in a customer service or administration role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- A positive, can-do attitude and the ability to manage multiple tasks efficiently
- A professional and confident telephone manner
What We Offer
- A friendly and collaborative team environment
- Opportunities for training and career progression
- Central Cambridge location with good public transport access
- Competitive salary based on experience
If you’re passionate about delivering great service and keeping things running smoothly behind the scenes, we’d love to hear from you.
Apply now with your up to date CV
