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- Tasks: Be the friendly face of our hotel, managing guest check-ins and ensuring a smooth experience.
- Company: Join Aimbridge Hospitality, a global leader in hospitality with a people-first approach.
- Benefits: Enjoy hotel discounts, flexible pay options, staff meals, and industry-leading training.
- Why this job: This role offers a chance to connect with guests and be part of an award-winning team.
- Qualifications: Strong communication, organizational skills, attention to detail, and basic tech proficiency are essential.
- Other info: Part-time position with a starting salary above national minimum wage.
230418 false Current Opportunities at Aimbridge Hospitality EMEA AC Marriott BelfastReceptionist Apply for this job Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Staff meals on duty Starting salary above national minimum wage* A day in the life of As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience. What do we need from you? Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service. Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently. Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently. Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow' So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality. AC Marriott Belfast City Quays, Belfast Harbour, Belfast, County Antrim, BT1 3AL Job Ref INT22336 Branch AC Marriott Belfast Location Belfast Salary/Benefits £11.98 per hour Contract type Permanent Hours Part Time Hours per week 32 Date posted 14/01/2025 Closing date 16/02/2025 Apply for this job Aimbridge Hotel Team Of The Year 2023 – Full Service – This award celebrated an incredible, record-breaking year for AC Hotel by Marriott Belfast and reflects the hard work and dedication of our outstanding team across functions who worked tirelessly to not only exceed revenue and other key metric targets but most importantly to look after our valued guests every day and consistently exceed expectations. Connect to the city in a new way at AC Hotel Belfast, an urban retreat in an exceptional riverside location. Explore Belfast on foot with Titanic Belfast, City Hall, Belfast Waterfront, SSE Arena and the shops of Victoria Square a short walk away. Built from the ground up with a designers' eye, the contemporary bedrooms have thoughtful touches of luxury with king size beds, Nespresso coffee makers, glass enclosed double showers and purposeful technology including free high-speed internet access and 49 inch TV's. Guests also enjoy an AC Fitness Room, 24hr room service and can opt for a delicious continental or cooked breakfast. With 2 meeting rooms, an AC Lounge, riverside terrace and all-day dining, the hotel provides the perfect co-working space and when day turns to night the restaurant “Novelli at City Quays” will excite, as multi-Michelin-starred chef Jean-Christophe Novelli brings his flare to the dining experience, whilst expert bartenders serve up local knowledge with craft beer and cocktails. Back to Search Our Experience. Your Success.^ Register Login For Owners Privacy Policy Cookies Terms of Use Aimbridge Hospitality U.S. Turnberry House, 175 W George St, Glasgow G2 2LB (+ 2025 Aimbridge Hospitality. All Rights Reserved. Usage of any content of this website, including text, logos and trademarks, is prohibited without prior written permission from Aimbridge Hospitality EMEA. 2025 | Terms of use | Privacy policy | Use of cookies powered by Recruit Genie
Receptionist employer: Interstate Hotels & Resorts
Contact Detail:
Interstate Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the hotel and its services. Knowing the ins and outs of AC Marriott Belfast, including its amenities and nearby attractions, will help you engage with guests and provide them with valuable information.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with guests and colleagues daily, consider role-playing scenarios to enhance your verbal and written communication abilities, ensuring you can handle various situations with ease.
✨Tip Number 3
Get comfortable with hotel management software. If you have access to systems like Opera or Fidelio, take some time to learn their functionalities. This will give you a head start in managing reservations and guest check-ins efficiently.
✨Tip Number 4
Show your passion for customer service. During any interactions, whether in person or online, express your enthusiasm for providing exceptional guest experiences. This attitude aligns perfectly with Aimbridge's 'people first' approach.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Communication Skills: Since excellent communication skills are essential for this role, make sure to emphasize your verbal and written communication abilities in your application. Provide specific examples of how you've successfully interacted with guests or colleagues in previous positions.
Showcase Organizational Abilities: Organizational skills are crucial for managing guest reservations and ensuring smooth operations at the front desk. In your CV and cover letter, mention any relevant experience where you successfully managed multiple tasks or projects simultaneously.
Detail Orientation: Attention to detail is key in this position. When writing your application, include examples of how your attention to detail has positively impacted your previous roles, such as avoiding booking errors or enhancing customer satisfaction.
Technical Proficiency: Mention any technical skills you possess, especially if you have experience with hotel management software like Opera or Fidelio. Highlight your proficiency in Microsoft Office and any other relevant tools that would support your role as a receptionist.
How to prepare for a job interview at Interstate Hotels & Resorts
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a guest interaction, so practice being friendly and clear in your responses.
✨Highlight Your Organizational Abilities
Discuss your experience with managing multiple tasks efficiently. Share examples of how you've handled busy situations at work, such as managing reservations or coordinating with other departments to ensure smooth operations.
✨Emphasize Attention to Detail
Mistakes can lead to unhappy guests, so it's crucial to show that you are detail-oriented. Prepare to discuss specific instances where your attention to detail made a difference, whether in booking accuracy or customer service.
✨Familiarize Yourself with Hotel Management Software
If you have experience with hotel management systems like Opera or Fidelio, make sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies, as this will be an asset in your role.
