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- Tasks: Be the friendly face of our hotel, ensuring guests have a smooth check-in and check-out experience.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry with a people-first approach.
- Benefits: Enjoy hotel discounts, uncapped incentives, and access to gym facilities.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication and organisational skills; basic computer proficiency is a plus.
- Other info: Great career growth opportunities in an inclusive team at a prime location.
The predicted salary is between 1000 - 1400 £ per month.
As a member of the Front Office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy while using up-selling techniques to promote hotel services and facilities. Importantly, you'll ensure constant compliance with hotel security, fire regulations, and all health and safety legislation. As an integral part of our hotel's operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
Responsibilities
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone "A Place to Grow".
Mercure Telford Centre Hotel is ideal for business trips, offering a town centre location with easy transport links to Birmingham and Shrewsbury. The hotel includes fully-equipped meeting spaces, while all rooms contain work desks and free Wi-Fi. It's also perfect for leisure trips, with many local attractions nearby, including Ironbridge, The Wrekin Walk and the Royal Airforce Museum. Head to our onsite gym, swimming pool or sauna to unwind. This hotel is perfect for business trips, with versatile meeting rooms available. All have recently been renovated and equipped with new furniture and ClickShare technology AV. There's also a large onsite car park, further making your trip stress-free. All guests are welcome to use our fully equipped Leisure Club, which includes a swimming pool, sauna, steam room, jacuzzi and gym. Our hotel offers a fantastic base for both international and domestic travellers, reachable in under an hour from Birmingham Airport. The hotel is well situated for those looking to explore the Shropshire Hills - an Area of Outstanding Natural Beauty.
As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Access to hotel gym facilities
- Free staff parking
Front Office Assistant in Telford employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant in Telford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and facilities offered, so you can confidently promote them during your interview. This shows you're genuinely interested and ready to provide that exceptional guest experience.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios you might face at the front desk, like handling guest complaints or upselling services. This will help you feel more prepared and showcase your ability to interact effectively with guests.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks efficiently in previous roles. This will highlight your ability to keep things running smoothly at the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the amazing opportunities we have at Aimbridge Hospitality.
We think you need these skills to ace Front Office Assistant in Telford
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for our guests, make sure your written application highlights your communication skills. Use clear and friendly language to demonstrate how you can connect with people, just like you would in person!
Be Organised: We love a well-structured application! Make sure your CV and cover letter are neatly formatted and easy to read. This shows us that you have the organisational skills we’re looking for, which is super important for managing guest reservations.
Attention to Detail is Key: Double-check your application for any typos or errors. We want to see that you pay attention to detail, as this is crucial in ensuring accurate bookings and providing a top-notch guest experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Aimbridge!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know the Hotel Inside Out
Before your interview, take some time to research the Mercure Telford Centre Hotel. Familiarise yourself with its services, amenities, and local attractions. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your Communication Skills
As a Front Office Assistant, communication is key. During the interview, practice clear and confident verbal communication. You might even want to prepare a few examples of how you've successfully handled guest interactions or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently. You could share specific examples from previous roles where your organisational skills made a difference, especially in busy environments. This will highlight your ability to keep the front desk running smoothly.
✨Emphasise Attention to Detail
Mistakes can lead to unhappy guests, so it's crucial to showcase your attention to detail. Prepare to talk about a time when your meticulous nature helped avoid a potential issue or improved a process. This will reassure the interviewers that you understand the importance of accuracy in this role.
