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- Tasks: Be the friendly face of our hotel, managing check-ins and ensuring guest satisfaction.
- Company: Join a leading hotel management group with a focus on exceptional guest experiences.
- Benefits: Enjoy hotel discounts, flexible financial support, and a vibrant work environment.
- Why this job: Make a lasting impression on guests and be part of a dynamic team.
- Qualifications: Strong communication skills and basic tech proficiency in hotel management software.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel management group is seeking a Front Office team member for their Telford location. You will be the first and last point of contact for guests, managing check-ins and reservations while ensuring a smooth operation of the front desk.
The ideal candidate will possess strong communication, organisational, and attention-to-detail skills, along with basic technical proficiency in hotel management software.
Enjoy benefits like hotel discounts and flexible financial support.
Front Desk & Guest Experience Specialist in Telford employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Specialist in Telford
✨Tip Number 1
Make sure to research the hotel management group before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their front office.
✨Tip Number 2
Practice your communication skills! Since you'll be the first and last point of contact for guests, role-play common scenarios with a friend or family member. This will help you feel more confident when handling check-ins and reservations.
✨Tip Number 3
Show off your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest but also gives you a chance to learn more about how the front desk operates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Desk & Guest Experience Specialist in Telford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A friendly tone can make a great first impression, especially for a role that’s all about guest experience.
Tailor Your Application: Make sure to customise your application for the Front Desk & Guest Experience Specialist role. Highlight your communication and organisational skills, and mention any experience with hotel management software. We love seeing how you fit into our team!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that! Double-check for typos and ensure your formatting is neat. A polished application shows us you care about the little things, just like we do for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel management group. Familiarise yourself with their values, services, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Front Desk & Guest Experience Specialist, communication is key. Prepare examples of how you've successfully handled guest interactions in the past. Think about times when you resolved issues or went above and beyond to ensure a great experience.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks at once. You might be asked about handling check-ins during busy periods or managing reservations. Share specific strategies you use to stay organised and efficient under pressure.
✨Brush Up on Tech Know-How
Since basic technical proficiency in hotel management software is required, make sure you're comfortable discussing any relevant software you've used. If you have experience with specific systems, mention them and be prepared to explain how you used them to enhance guest experiences.
