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- Tasks: Be the friendly face of our hotel, managing check-ins and ensuring guest satisfaction.
- Company: Join Aimbridge Hospitality, a leader in the hospitality industry with a commitment to excellence.
- Benefits: Enjoy hotel discounts, flexible pay options, and 24/7 employee support.
- Why this job: Gain valuable experience in customer service while working in a dynamic team environment.
- Qualifications: Strong communication skills and attention to detail are essential; experience with hotel software is a plus.
- Other info: This role offers growth opportunities through industry-leading training and leadership development.
The predicted salary is between 24000 - 36000 £ per year.
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
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Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
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Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
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Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
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Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
As part of the Aimbridge team, you will have access to industry leading benefits that include
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Industry leading training and leadership development opportunities
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Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
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Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
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24/7 access to our employee assistance programme
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Aimbridge Hospitality U.S.
Turnberry House, 175 W George St, Glasgow G2 2LB
(+ 44) 141 333 0545
Receptionist employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
+441413330545
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with common hotel management software like Opera or Fidelio. If you can demonstrate your knowledge of these systems during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will help you stand out as a candidate who can provide excellent customer service.
✨Tip Number 3
Showcase your organizational skills by discussing any relevant experiences where you managed multiple tasks simultaneously. This could be from previous jobs, volunteer work, or even managing personal projects.
✨Tip Number 4
Research the hotel’s brand standards and values. Understanding what they prioritize will allow you to align your answers during the interview and demonstrate your passion for providing an exceptional guest experience.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent verbal and written communication skills in your application. Provide examples of how you've successfully interacted with guests or colleagues in previous roles.
Showcase Organizational Abilities: Detail your organizational skills by describing your experience managing reservations or handling multiple tasks at once. Mention any specific tools or methods you use to stay organized.
Demonstrate Attention to Detail: Illustrate your attention to detail by sharing instances where you caught mistakes or ensured accuracy in bookings. This will show that you understand the importance of precision in this role.
Mention Technical Proficiency: If you have experience with hotel management software like Opera or Fidelio, be sure to mention it. Also, highlight your proficiency in Microsoft Office and any other relevant technical skills.
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Showcase Your Communication Skills
Since you'll be interacting with guests and colleagues daily, it's crucial to demonstrate your excellent verbal and written communication skills during the interview. Practice common scenarios you might encounter at the front desk and how you would handle them.
✨Highlight Your Organizational Abilities
Discuss your experience in managing reservations and ensuring smooth operations. Provide examples of how you've effectively organized your workload in previous roles, as this will show your potential employer that you can handle the demands of the position.
✨Emphasize Attention to Detail
Prepare to talk about specific instances where your attention to detail made a difference. Whether it was catching a booking error or ensuring guest information was accurate, these examples will illustrate your capability to maintain high standards.
✨Familiarize Yourself with Hotel Management Software
If you have experience with hotel management software like Opera or Fidelio, make sure to mention it. If not, consider doing a bit of research on these systems to show your willingness to learn and adapt to new technologies.
