Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations, convert enquiries, and enhance guest experiences at Crowne Plaza Newcastle.
- Company: Join the vibrant team at Aimbridge Hospitality, a leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training opportunities.
- Why this job: Be part of a passionate team creating memorable experiences for guests in a stylish hotel.
- Qualifications: A flair for hospitality and a passion for exceptional guest service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
As a Reservations Coordinator, your role will be to manage the day-to-day reservations sales activities, converting enquiries and updating new and existing reservations, to create positive guest experiences and to drive revenue growth in line with the hotel’s commercial strategies. Based in the Crowne Plaza Newcastle, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
What do we need from you? To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.
- Respond to all telephone and email enquiries.
- Create new reservations and update billing information and special requests in OPERA PMS.
- Manage billing and payments.
- Build excellent relationships with regular bookers and agencies.
- Coordinate final details and rooming lists for group reservations.
- Take part in daily business reviews with the reservations and meeting & events sales teams to identify opportunities.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Crowne Plaza Newcastle – Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle’s vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle – Stephenson Quarter is the ideal choice for both leisure and business travellers. Guests can enjoy amenities such as a fitness centre, on-site dining options, and versatile event spaces suitable for meetings and special occasions.
Benefits:
- Industry-leading training and leadership development opportunities.
- Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa.
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme.
- Uncapped incentives to reward you for your contributions.
- Staff meals on duty.
- Starting salary above national minimum wage.
- Access to hotel gym facilities.
- Free staff parking.
- Mintago salary sacrifice.
Reservations Coordinator in Newcastle upon Tyne employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get to know the hotel and its vibe! Research Crowne Plaza Newcastle and understand their brand standards. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone and email etiquette. As a Reservations Coordinator, you'll be handling enquiries all day. So, brush up on your communication skills to ensure you come across as friendly and professional when speaking with potential guests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our inclusive team at Aimbridge. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about providing exceptional guest experiences, so share any relevant stories or experiences that highlight your flair for this industry.
Tailor Your Application: Make sure to customise your application to match the role of Reservations Coordinator. Highlight your experience with reservations systems like OPERA PMS and any skills in managing enquiries and building relationships with clients. This will show us you’re the perfect fit!
Be Personable: Remember, personality is key! Use a friendly and approachable tone in your written application. We love candidates who can connect with guests and colleagues alike, so let your unique personality come through in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Crowne Plaza Newcastle!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Crowne Plaza brand and its values. Research their approach to guest experiences and how they align with your own passion for hospitality. This will help you demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Show Off Your Personality
Since personality is key for this role, don’t be afraid to let your character shine through during the interview. Share personal anecdotes that highlight your flair for hospitality and how you’ve created positive guest experiences in the past. This will help you stand out as a memorable candidate.
✨Prepare for Role-Specific Questions
Expect questions related to managing reservations, handling enquiries, and building relationships with clients. Think of specific examples from your previous experience where you successfully managed these tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, daily operations, or how success is measured in the Reservations Coordinator role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.