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- Tasks: Lead the front office team to deliver exceptional guest experiences and manage bookings.
- Company: Join Aimbridge Hospitality, a global leader in hotel management with a people-first culture.
- Benefits: Enjoy industry-leading training, hotel discounts, flexible working, and financial wellbeing support.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hotel front office management and strong communication skills required.
- Other info: Passionate about hospitality? This is your chance to shine in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and promptly addressing all customer enquiries and booking requests to maximise revenue streams. You will also oversee recruitment, development and performance management of the front office team, ensuring departmental objectives are set and feedback is provided regularly.
You have prior experience in managing a hotel front office or a similar position, with a solid understanding of hotel operations including reservations, check‐in/check‐out procedures and customer service. You possess excellent communication and interpersonal skills to effectively manage staff and interact with guests, providing guidance, handling complaints and queries professionally.
You demonstrate strong leadership and organisational abilities, recruiting, managing and motivating staff, setting goals, delegating tasks and monitoring performance to keep the front office running smoothly and efficiently. You have a good understanding of hotel software and systems, including property management systems (PMS), booking engines and customer relationship management (CRM) tools, and can use these to manage reservations, track guest preferences, analyse performance data and support revenue initiatives.
You will be required to provide a Basic Disclosure Check during onboarding, and only applicants aged 18 or over will be considered. Above all, you are passionate about providing an exceptional guest experience and living through our brand standards.
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, working with notable hotel brands such as Hilton, IHG, Accor and Marriott. We believe people are the heart of our business and offer an inclusive, "people first" environment that encourages diversity and personal growth.
Benefits- Industry‐leading training and leadership development opportunities
- Hotel discounts portfolio‐wide – staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – up to 40% pay earned automatically for savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Starting salary above national minimum wage
Ibis Styles Leeds City Centre Arena, Wade Lane, Leeds, West Yorkshire, LS2 8NJ
Front Office Manager in Leeds employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and join relevant groups. You never know who might have the inside scoop on a Front Office Manager position!
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your achievements in previous roles, especially those related to guest experience and team management. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Front Office Managers. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about our brand. Plus, it shows you're genuinely interested in joining our team at Aimbridge Hospitality.
We think you need these skills to ace Front Office Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in hotel operations, customer service, and team management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for guest experiences and how you can lead our front office team. Be sure to mention any relevant software knowledge too, as it’s key for the role.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership abilities. Talk about how you've motivated teams in the past and how you handle challenges. We love seeing examples of effective communication and problem-solving!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to read what you’ve got to offer!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know Your Hotel Operations
Brush up on your knowledge of hotel operations, especially around check-in/check-out procedures and reservations. Being able to discuss these processes confidently will show that you understand the core of the Front Office Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in setting goals, delegating tasks, and providing feedback. This will demonstrate your ability to lead and motivate staff effectively.
✨Familiarise Yourself with Relevant Software
Make sure you're comfortable discussing hotel software and systems like PMS and CRM tools. Be ready to explain how you've used these tools to enhance guest experiences or improve operational efficiency in previous roles.
✨Emphasise Guest Experience
Since providing an exceptional guest experience is key, think of specific instances where you've gone above and beyond for guests. Share these stories during your interview to illustrate your passion for customer service and alignment with the company's values.