Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hotel reservations and ensure a seamless booking experience for guests.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, leadership training, and financial wellbeing support.
- Why this job: Be part of a fun team shaping the future of hospitality.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 988 - 1219 £ per month.
As our Hotel Reservations Agent, you'll be responsible for overseeing the reservations process from start to finish for our guests. You'll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date. This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You'll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.
Responsibilities
- Oversee the reservations process from start to finish
- Manage room inventory and rates
- Ensure reservations are accurate and up to date
- Supervise reservation agents and other staff
Qualifications
- Extensive experience in creating and implementing strategies that drive success
- Excellent communication skills: ability to effectively interact with stakeholders, team members, and customers and present complex information clearly
- Analytical and problem-solving skills: ability to use data to identify issues and implement solutions
- Attention to detail: ability to review reservations for accuracy and resolve issues; capable of analyzing complex data
- Industry experience: understanding of hotel industry challenges, opportunities, regulations, and compliance requirements
About Aimbridge Hospitality and Benefits
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the diverse people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone "A Place to Grow".
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Pay as it is earned and automatic savings to support financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Company sick pay
Hotel Reservations Agent employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hotel industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your interview skills! Get a friend to do a mock interview with you. Focus on showcasing your communication skills and problem-solving abilities, as these are key for a Hotel Reservations Agent.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to hotels you’re interested in and express your enthusiasm for working with them. You never know when an opportunity might pop up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hotel Reservations Agent
Some tips for your application 🫡
Show Off Your Communication Skills: As a Hotel Reservations Agent, you'll need to communicate effectively with guests and team members. Make sure your application highlights your communication skills and any relevant experience you have in customer service.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and ensure that all your information is accurate. This will show us that you can handle the precision required in managing reservations.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Use your application to share examples of how you've tackled challenges in previous roles. This will help us see your analytical skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know the Hotel Industry
Familiarise yourself with the latest trends and challenges in the hotel industry. Understanding how different brands operate, like Hilton or Marriott, will help you speak confidently about your knowledge during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with guests and team members in previous roles. Highlight situations where your clear communication resolved issues or improved guest experiences.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in reservations and manage room inventory. You might even want to bring a few examples of how you've caught errors in the past and what steps you took to rectify them.
✨Problem-Solving Scenarios
Think of specific instances where you've used data to identify problems and implement solutions. Be prepared to share these stories, as they will showcase your analytical skills and ability to handle challenges in a fast-paced environment.
