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For Companies At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and handle guest inquiries.
- Company: Join a diverse team at Holiday Inn Express London, part of Aimbridge Hospitality.
- Benefits: Enjoy flexible working, hotel discounts, and industry-leading training opportunities.
- Why this job: Make guests feel valued while gaining valuable experience in the hospitality industry.
- Qualifications: Strong communication skills and basic computer knowledge are essential.
- Other info: Career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You\\\’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you\\\’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
Responsibilities
- Greeting guests and assisting with check-in and check-out to ensure a smooth start and end to their stay;
- Handling inquiries and resolving complaints to maintain high guest satisfaction;
- Booking reservations and providing information about local attractions;
- Maintaining a clean and organised workspace and supporting front desk operations as part of the hotel\\\’s team.
Qualifications
- Communication skills: Ability to interact with guests, colleagues, and other stakeholders daily. Verbal and written communication skills are essential to provide excellent customer service.
- Organisational skills: Manage guest reservations and check-in/check-out processes to ensure smooth front desk operations.
- Attention to detail: Ensure all guest information is accurate and bookings are processed efficiently.
- Technical skills: Basic computer skills, including Microsoft Office, email, and internet use. Experience with hotel management software such as Opera or Fidelio is an advantage.
Benefits
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on F&B
- Access to Stream – Pay as it is earned and automatic savings for financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward contributions
- Flexible working opportunities
- Minimum of 28 days of holidays including Bank Holidays (pro rata)
- Paid breaks
- Starting salary above national minimum wages
- Career and lifestyle breaks for key life events
- Free staff parking
About Aimbridge and Holiday Inn Express London
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We connect great people to great experiences across brands including Hilton, IHG, Accor, Marriott and more. We are a diverse, people-first organisation with a global community and opportunities to grow. Holiday Inn Express London-ExCeL is located at Dockside Road, London, E16 2FQ, near ExCeL London and London City Airport. The hotel offers modern rooms and convenient access to local attractions and transport links.
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Guest Service Assistant-Receptionist (Full Time) employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant-Receptionist (Full Time)
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local attractions and services we offer. This way, when you chat with guests, you can provide them with top-notch recommendations that’ll make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with various situations, the better you'll be at keeping guests happy and calm during busy times.
✨Tip Number 3
Show off your organisational skills! Create a checklist for managing check-ins and check-outs smoothly. Being organised will help you juggle multiple tasks and ensure every guest feels valued and well taken care of.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your customer service experience and any relevant tech skills, like using hotel management software, to stand out from the crowd.
We think you need these skills to ace Guest Service Assistant-Receptionist (Full Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Guest Service Assistant role. Highlight your relevant experience and skills, especially those related to customer service and communication. This shows us that you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the amazing opportunities we have at StudySmarter.
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Service Assistant. Familiarise yourself with tasks like check-in/check-out processes, handling guest inquiries, and maintaining a clean workspace. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare to demonstrate your verbal and written skills during the interview. Think of examples where you've successfully interacted with guests or resolved complaints. Practising common interview questions can also help you articulate your thoughts clearly.
✨Highlight Your Organisational Skills
Being organised is crucial for managing reservations and ensuring smooth operations at the front desk. Share specific instances where your organisational skills made a difference, whether it was juggling multiple tasks or keeping track of important details. This will show that you can handle the demands of the job.
✨Prepare for High-Pressure Scenarios
The hotel environment can be fast-paced and stressful. Be ready to discuss how you remain calm under pressure. You might want to prepare a few stories about times when you handled difficult situations effectively, as this will demonstrate your ability to maintain professionalism and provide excellent service.