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- Tasks: Deliver outstanding service to guests and manage check-ins/check-outs.
- Company: Leading hotel management company in the UK with a focus on guest experience.
- Benefits: Training, discounts, and access to gym facilities.
- Why this job: Join a vibrant team and enhance guest experiences every day.
- Qualifications: Strong communication skills and familiarity with hotel management software.
- Other info: Exciting opportunities for growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel management company in the United Kingdom is looking for a Front Office team member to provide exceptional service to guests. The role involves managing check-ins and check-outs, promoting hotel services, and ensuring compliance with health and safety regulations.
Ideal candidates will have:
- Excellent communication and organizational skills
- A passion for guest experience
- Familiarity with hotel management software
Competitive benefits include training, discounts, and access to gym facilities.
Front Desk Concierge & Guest Experience Lead employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Concierge & Guest Experience Lead
✨Tip Number 1
Make sure to showcase your communication skills during interviews. Practice common questions and think about how you can demonstrate your passion for guest experience. Remember, we want to see how you connect with people!
✨Tip Number 2
Familiarise yourself with hotel management software before your interview. If you can talk confidently about your experience with these tools, it’ll show us you’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows us you’re genuinely interested in the role and the company. Plus, it’s a great way to find out if this is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications come directly from candidates who are excited about joining our team!
We think you need these skills to ace Front Desk Concierge & Guest Experience Lead
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for providing exceptional service. Share any relevant experiences where you went above and beyond for guests, as this will really resonate with us.
Highlight Your Communication Skills: Since this role is all about interacting with guests, make sure to showcase your excellent communication skills in your application. Use clear and engaging language to demonstrate how you connect with people.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! In your application, mention any experience you have with managing schedules or handling multiple tasks at once. This will show us that you're ready for the fast-paced environment of a hotel.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a Front Desk Concierge, communication is key. Prepare examples of how you've effectively communicated with guests in the past. Think about situations where you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Organisational Prowess
The role requires excellent organisational skills, so come prepared to discuss how you manage multiple tasks. You might want to mention specific tools or methods you use to stay organised, especially if you have experience with hotel management software.
✨Emphasise Your Passion for Guest Experience
Let your passion for providing outstanding guest experiences shine through. Share what motivates you to go above and beyond for guests and how you believe this contributes to their overall satisfaction. This will resonate well with the interviewers looking for someone who truly cares about hospitality.
