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For Companies At a Glance
- Tasks: Ensure guest safety, assist with breakfast prep, and provide top-notch customer service.
- Company: Join a leading hospitality brand with a people-first approach.
- Benefits: Enjoy staff discounts, industry-leading training, and financial wellbeing support.
- Why this job: Make a real impact on guests' experiences while developing your skills.
- Qualifications: Must be 18+, detail-oriented, and have great communication skills.
- Other info: Flexible night shifts with opportunities for growth across departments.
Overview
As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You will also assist with early morning breakfast preparation, liaise with guests and residents, and resolve problems in a courteous and professional manner. Your role extends beyond the front desk and supports operations in food and beverage, maintenance, and other areas requiring excellent customer service and teamwork. This role offers development opportunities across all departments and aims to ensure guests have a first-class, enjoyable and comfortable stay.
Responsibilities
- Maintain safety and security of guests, staff, and property during night hours, including conducting regular security and fire safety checks.
- Assist with breakfast preparation for 6:00 am.
- Liaise with guests and residents, addressing problems and resolving complaints professionally.
- Support night-time operations across departments (food and beverage, maintenance, and others) with a focus on first-class customer service and teamwork.
- Adapt to a role that involves cross-functional support and developing in a multi-department hotel environment.
Qualifications & Skills
- Strong attention to detail with the ability to keep areas clean and presentable.
- Good communication skills to interact effectively with guests and staff and report issues to the appropriate authorities when needed.
- Customer service orientation with an approachable, friendly manner and the ability to handle guest requests or complaints.
- Ability to work overnight shifts including late-night and early-morning hours.
- Must be aged 18 or above and comfortable with night-shift working patterns and commuting to and from the hotel.
About Aimbridge/Aimbridge-affiliated brands
Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences and collaborate with brands such as Hilton, IHG, Accor, and Marriott. We emphasise a people-first approach and aim to provide opportunities to grow within our global community.
Benefits
- Industry-leading training and leadership development opportunities
- Staff rates and up to 50% discount on food & beverage and spa across the portfolio
- Stream up to 40% pay as earned with automatic savings to support financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward your contributions
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Night Porter employer: Interstate Hotels & Resorts, Inc.
Contact Detail:
Interstate Hotels & Resorts, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, or even join online forums. You never know who might have the inside scoop on a Night Porter position.
✨Tip Number 2
Practice your customer service skills. Role-play scenarios where you handle guest complaints or assist with breakfast prep. This will help you shine during interviews and show that you're ready for the job.
✨Tip Number 3
Be proactive! If you see a hotel you like, don’t wait for them to post a job. Reach out directly and express your interest in a Night Porter role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy to find and apply for jobs. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can handle the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Interstate Hotels & Resorts, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Porter. Familiarise yourself with the key tasks like ensuring safety, assisting with breakfast prep, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, be ready to share examples of how you've handled guest requests or complaints in the past. Highlight your friendly approach and problem-solving abilities, as these are crucial for creating a first-class experience for guests.
✨Demonstrate Teamwork and Flexibility
The Night Porter position requires cross-departmental support, so be prepared to discuss your experiences working in teams. Share instances where you've collaborated with others, adapted to changing situations, or taken on various roles to ensure smooth operations during the night.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your enthusiasm for the position and helps you assess if the hotel is the right fit for you. Ask about training opportunities, team dynamics, or how they handle guest feedback. This not only demonstrates your interest but also gives you valuable insights into the company culture.
