At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and handle guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and uncapped incentives.
- Other info: Great opportunities for growth in an inclusive and supportive environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 € per year.
Location: Mercure Tunbridge Wells
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of… Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check‑in and check‑out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high‑pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first‑class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail‑oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Guest Service Assistant in Pembury employer: Interstate Europe Hotels & Resorts
Aimbridge Hospitality EMEA is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With industry-leading training, generous hotel discounts, and a supportive environment, our Guest Service Assistants play a crucial role in delivering outstanding guest experiences while enjoying uncapped incentives and comprehensive benefits. Join us at Mercure Tunbridge Wells, where your contributions are valued and your career can flourish.
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Pembury
✨Tip Number 1
Get to know the company! Research Aimbridge Hospitality and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, role-play common scenarios with a friend. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or handled high-pressure situations. This will demonstrate that you're ready to keep things running smoothly at the front desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team. Don’t miss out on this opportunity to be part of something great!
We think you need these skills to ace Guest Service Assistant in Pembury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application for the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your communication and organisational skills. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know the Company
Before your interview, take some time to research Aimbridge Hospitality and their values. Understanding their 'people first' approach and the brands they work with will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Guest Service Assistant, communication is key. Prepare examples from your past experiences where you effectively handled guest inquiries or complaints. This will demonstrate your ability to provide excellent customer service and your readiness to interact with guests and colleagues.
✨Highlight Your Organisational Skills
Think about times when you've successfully managed multiple tasks or reservations. Be ready to discuss how you prioritise your workload and ensure smooth operations, especially during busy periods. This will show that you can handle the fast-paced environment of a hotel front desk.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in your work, especially when it comes to bookings and guest information. Mention any specific tools or methods you use to avoid mistakes, as this will highlight your commitment to providing a seamless guest experience.
