Reservations & Events Commercial Lead in Peacehaven

Location: Radisson Red London Twickenham

This opportunity is for a Reservations Manager ready to step into broader commercial ownership. As Reservations & Events Commercial Lead, you’ll bring a deep understanding of demand, conversion and trading patterns — and use that expertise to influence pricing, event-led demand and total-hotel performance with real visibility and impact. You’ll stay close to the guest and the enquiry, but with a wider remit, sharper accountability and a growing role in shaping commercial outcomes, not just processing them.

The Hotel Radisson RED London Twickenham has recently relaunched following refurbishment, bringing the RED brand’s bold, expressive personality to a standout London location. With Twickenham Stadium directly next door, trading patterns are fast-moving and opportunity-rich. Event days, peak compression, shoulder nights and short-lead enquiries create a commercial environment where decisions matter — and timing is everything. Alongside this is The Huddle, our vibrant food & beverage offering, making this a genuinely total-revenue hotel, where rooms, events and experiences intersect.

The Role

This role represents a significant step up in scope for an experienced Reservations Manager. As Reservations & Events Commercial Lead, you’ll own the full journey from enquiry to arrival, using your reservations expertise as the foundation while expanding into pricing logic, yield decisions, forecasting input and event-led demand strategy. During high-impact trading periods, you’ll influence how availability is positioned, how rates flex, how event demand is handled and where the hotel prioritises opportunity. This is not a role focused on reporting after the fact — it’s about shaping outcomes in real time. You’ll lead the reservations function with a strong commercial mindset, managing and developing a small team, setting standards and ensuring every enquiry is converted with intent. You’ll work closely with sales, events and hotel leadership, contributing meaningfully to commercial conversations and decision-making. This is a hands‑on, fast‑paced role for someone ready to move beyond process ownership into visible commercial impact.

The Ideal Candidate

This opportunity is ideal for a Reservations Manager ready for more. You’ll already be confident managing complex demand, high enquiry volumes and competing priorities. You understand systems, rate structures and availability controls — and increasingly find yourself thinking about how to convert better, yield smarter and maximise peak opportunity. You may already be influencing revenue or event-related decisions informally; this role formalises and expands that responsibility. Experience in a branded hotel environment is essential. This is not a sideways move. It’s a deliberate progression toward broader commercial and revenue leadership.

What Can We Offer You?

• Clear development into wider commercial and revenue roles
• Industry‑leading training and leadership development
• Generous hotel discounts across the UK and Europe, including staff rates and up to 50% off food and beverage
• 24/7 employee assistance support
• Uncapped incentives that reward the impact you make

If you’re a Reservations Manager ready to step into a role with greater commercial influence, event‑led complexity and visible impact, this is your opportunity. Bring your reservations expertise. Step into commercial ownership. Apply today.