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- Tasks: Lead the Front Office Team and ensure guests have an amazing stay.
- Company: Join Aimbridge Hospitality, a leader in connecting people to great experiences.
- Benefits: Enjoy hotel discounts, flexible pay options, and industry-leading training.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by creating memorable experiences for guests.
- Qualifications: Strong leadership and customer service skills are a must.
The predicted salary is between 24000 - 30000 £ per year.
Location: Mercure Nottingham Sherwood Hotel
About Aimbridge Hospitality: Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, working with major hotel chains such as Hilton, IHG, Accor and Marriott to connect people to great experiences.
Benefits:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Access to Hotel Gym Facilities
- Staff meals on duty
- Free staff parking
Day in the Life: As Reception Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well‑maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.
Responsibilities:
- Oversee the Front Office Team
- Manage reservations
- Handle guest complaints
- Maintain cleanliness of guest rooms and common areas
- Train and motivate staff
- Enforce service policies
- Ensure a first‑class guest experience
Qualifications:
- Strong leadership skills to manage and motivate a guest services team
- Excellent customer service skills and the ability to handle guest complaints
- Highly organised with strong attention to detail, able to manage reservations and a clean workspace
- Knowledge of hotel policies and procedures, including room rates, check‑in/check‑out, and available services and facilities; familiarity with common hotel computer systems and software is preferred
Please note that we are only accepting applicants who are age 18 or above for this role. A Basic Disclosure Check will be required during onboarding.
Reception Supervisor in Nottingham employer: Interstate Europe Hotels & Resorts
Contact Detail:
Interstate Europe Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Nottingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Mercure Nottingham Sherwood Hotel and its services. This way, when you walk in for an interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you'd handle guest complaints or manage the front desk, as these are key parts of the Reception Supervisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They might give you insider tips about the application process or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Aimbridge Hospitality.
We think you need these skills to ace Reception Supervisor in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception Supervisor role. Highlight your leadership abilities and customer service experience, as these are key for us at Aimbridge Hospitality.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed teams or handled guest complaints. We want to see how you've made a positive impact in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Interstate Europe Hotels & Resorts
✨Know Your Stuff
Familiarise yourself with the hotel’s policies and procedures, especially around check-in/check-out processes and room rates. This will show that you’re serious about the role and ready to hit the ground running.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed a team or handled difficult situations in the past. Highlight your ability to motivate staff and ensure excellent guest service, as this is key for a Reception Supervisor.
✨Practice Makes Perfect
Run through common interview questions related to customer service and conflict resolution. Think about how you would handle guest complaints and be ready to share specific scenarios where you’ve excelled.
✨Dress to Impress
First impressions matter! Dress smartly and professionally to reflect the hospitality industry’s standards. A polished appearance can set a positive tone for the interview right from the start.